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Original topic:

New phone so want to pass on my S9 phone to a.n.other I carried out 3 button restart, and get the recovery menu I select Wip

(Topic created on: 21-05-2021 05:29 PM)
Sargan
Journeyman
Options
Galaxy S9 Series

New phone so want to pass on my S9 phone to a.n.other


I carried out 3 button restart, and get the recovery menu
I select Wipe data / Factory Reset
Proceed > factory data reset
Bottom of screen it says ‘[B]Data Wipe Complete[/B]’
I then select > system restart
It looks like normal restart to the point I get “Samsung” on screen and blue LED fading slowly up & down.
It does not finish restart, no matter how long I leave it.

I then used press and hold ‘OFF’ it will not shut down, and then I ger message “Android Starting”
Looks normal, select language .. then get message “unauthorized attempt at reset, need to connect to Internet ….”
I was then prompted to put in my old phone date (google email etc)

 

So it’s now back up & running …… how can I carry out Factory Wipe and NOT be asked to put my data back in ?

3 REPLIES 3
dazbone
Journeyman
Options
Galaxy S9 Series
You do it from the phone itself just go to settings then general management then reset then select factory data reset.
AndrewL
Moderator
Moderator
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Galaxy S9 Series

@dazbone: Yes, you will need to carry out the factory data reset from your phone's Settings to avoid triggering the Google FRP Lock (factory reset protection). To find out more, please check the following link. 

https://www.samsung.com/au/support/mobile-devices/what-is-factory-reset-protection-frp/

Sargan
Journeyman
Options
Galaxy S9 Series

Thanks .... had followed this process  https://www.att.com/device-support/article/wireless/KM1273252/Samsung/SamsungG965U

Which was previously the correct way, thanks for letting me know, job now done.

 

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