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Original topic:

My S9+ was updated, and my photos are lost

(Topic created on: 01/03/20 13:39)
Hansel_Aristyo
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Galaxy S9 Series

All of my photos cant be found in the pre installed gallery, but when i opened a messengee app, the pictures are there. Please help me, Thanks.

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AndrewL
Moderator
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Galaxy S9 Series
@Hansel_Aristyo: If you go to Apps > My Files > Images, are the photos present in this location? Similarly, if you go to Apps > Google (folder) > Photos, are your photos archived here? If you have your S9+ set up to sync with Samsung Cloud, can you try opening the Gallery app > Tap the 3 dots in the top right > Settings > Sync With Samsung Cloud > Recently Added, to see if the images were backed up. If you can't see them, tap on 'Recycle Bin', and if the images are here, select them and tap 'Restore'.

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Hansel_Aristyo
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Galaxy S9 Series

The images still show up in my files app, when i opened gallery and open the samsung sync, nothing is on the cloud and recycle bin

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