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Original topic:

My phone calls people on its own

(Topic created on: 06-06-2019 05:46 PM)
Troubleshooting
First Poster
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Galaxy S9 Series

Ever since the last update, my phone calls people on its own. I have never "butt dial" people with this phone. After the last update, I've had numerous times where I've "butt dialed" people. It's been driving me crazy! I noticed that the people who were being called, I had texted previous to the call & I thought that I was accidentally hitting the "call" button. But, I wasn't. By accident, I found out that my phone was calling the people I just texted. During our snow storm, I noticed that my picture texts weren't sending if I turned the screen off before it was completed. So, I texted a photo, put the phone down with the screen on, and was walking away. I was looking at it & all of a sudden, it started calling the person I texted. Now, I have to make sure I close out the message app every single time! How do I fix this?

8 REPLIES 8
Ralphingo
First Poster
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Galaxy S9 Series

Did you get any response on this? I am having the same issue (phone made calls after text). Has Samsung recommended any fix for this?

Enjay
Voyager
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Galaxy S9 Series

Go into settings and look for direct calling, it's a thing where if you turn the phone over or that while the messages is open it'll call them. 

 

I can't remember where it is exactly off hand, may be accessibility or advanced or something. 

 

But that's what's causing the problem

 

 

 

DragonOfMoon
First Poster
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Galaxy S9 Series
It off and still pocket dail for me

Any other solution ?
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CarlH
Moderator
Moderator
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Galaxy S9 Series

Hi @DragonOfMoon. Which phone do you have? Do you have a case or a screen protector on it? 

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DragonOfMoon
First Poster
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Galaxy S9 Series

Hi,

it a Galaxy S9 

I have a case otterbox dans a screen protector sold and installed by geek squad for bestbuy

 

This equippent was install from the first day i got the phone.

 

And the problème start fee week ago (reported to me by friands)

 

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CarlH
Moderator
Moderator
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Galaxy S9 Series
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SusaneL
First Poster
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Galaxy S9 Series

Thanks for asking this. I thought it was just me.  it was getting embarrassing.  I am now in the habit of putting my phone in sleep mode as soon as I am done using it.

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Andy Games
First Poster
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Galaxy S9 Series

Was there any kind of solution in the end? Mine is a Galaxy A40 but I'm getting the same issue.

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