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Original topic:

My 128gb Internal storage shows as full, but there is only 32gb used?

(Topic created on: 04-06-2020 10:02 AM)
First Poster

I'm missing 80-90gb of drive space. I've tried emptying the drive space. what's odd is that in some places it says 32 gb used and others 122gb. how can i fix this? i know there is some space used for the system but I don't think its 90gb, this is a phone that was just reset as I have given to my daughter



Samsung Members Star ★★

Android 10 on my Note 10+ 5G takes up just under 30Gb.


I would suggest to also look in your MyFiles App to see what's taking up space.


Sometimes turning the phone Off and then from a set series of button presses go into the phones system files and clear the cache files. No personal information is lost this way.


Another option is a Factory Reset. 

Back up and remove any relevant Sd card and factory reset.


Some tips in 》 


🌈 Stay Safe  🌈 



Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Anonymous User
Not applicable

Do your calculations with all the apps and photos/files you have. If you still do not match the 90 gb of things manually backuo your data amd perform a hard reset. I have see quite a few people with this sort of bug and resetting solved the problem.

Let me know