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Original topic:

Left screen edge not responding to touch

(Topic created on: 10-08-2020 08:47 AM)
hellbraker
First Poster
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Galaxy S9 Series

Hi, 

The device was perfect till yesterday, but now, the display does not recognize my touch on the left side from top to bottom. As a result for example I can't type "1"  ""Q "A" "Shift" and symbols on keyboard. I can't go back if I'm on an app, "Settings" or anything that has a back arrow at the top left.

 

There is no issues with any other areas of the screen. Any solutions other than taking it to the Service Centre?

 

Thanks a million

 

PS: I performed the "Interactive checks" for "Touch screen"  where all squares changed to blue colour. Wonder what's wrong.

7 REPLIES 7
Je655
Helping Hand
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Galaxy S9 Series

My s9 came with an adapter for usb to type c. I have a wireless logitech keyboard with mouse control that I've used and i just tried a usb mouse and both were able to use my phone like a computer with a mouse cursor.

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Je655
Helping Hand
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Galaxy S9 Series

Do you have access to the system test, this test shows a black line where you have been able to write so you can see if an area is unavailable more accurately then Samsung members 

 

Open your Phone app and call *#0*# and select touch.

If your unable to complete the test volume up exits

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hellbraker
First Poster
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Galaxy S9 Series

Just tried it. External mouse works but not the edge of the screen. However, the solution is impractical. But thanks anyways.

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Je655
Helping Hand
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Galaxy S9 Series

hit the (3 dots) on the keyboard when it first opens and change the mode to one handed or floating. Or resize the keyboard so it doesn't touch the area that's not working.

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Je655
Helping Hand
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Galaxy S9 Series

I was still getting the other part together about the keyboard, use the mouse to resize your keyboard if you can't access that section of your phone.

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Je655
Helping Hand
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Galaxy S9 Series

If your able to get good lock and navstar then you can make a custom button order for your back home and recent buttons. You can make a new configuration to be right aligned so that your system buttons will no longer be in the affected area.

 

http://apps.samsung.com/appquery/appDetail.as?appId=com.samsung.android.goodlock

 

I thought it said bottom left, is your auto rotation on? If you rotate an app you should be able to press the back button then.

 

Or try setting>advanced features>one handed mode. This shrinks down your screen to one side. Just found this option.

 

Hope this all helps

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Members_6nkDPbt
First Poster
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Galaxy S9 Series

I'm having same issue. Left edge on my galaxy s9 not working suddenly. 

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