I recently bought a Led case. And it either doesn't work or it doesn't work properly. Sometimes it works. I read here the forum, the problem of many and other models. Это проблема конструкции и программного обеспечения. Не вина клиента. Very sad. Such a large and rich company Samsung does not want to fix the problem of its guilt. Дорогая вещь не работает.
Are you able to try the case on another phone and visa versa.
Are you able to return the case for a new one @rarina
Sometines a soft reboot by turning the phone Off and On helps.
🌈 Stay Safe 🌈
Current Phone ~
Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+
Samsung One Ui 3.1/ Android 11.