23-09-2019 05:10 PM in
I have a number of annoying issues on my S9+
I can't take screenshots - it comes up with a message saying Can't take screenshot due to security policy
I can't use snip and sketch - comes up with black image
Music won't play for more than two minutes without stopping
These are really annoying.... can anyone help me solve them??
23-09-2019 11:03 PM in
24-09-2019 06:52 AM in
Usually if that security message pops up in regards to a screenshot then it's something to do with banking apps or an app that holds private info protected from screen shoots.
This is not meant to be circumvented.
Your music files maybe corrupted.
Which music app do you use and how did you transfer the music onto your phone.
A Samsung Experience Store or Samsung Service Centre can run a diagnostic @E_Y_S9_Plus
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
24-09-2019 03:44 PM in
It doesn't matter what app I'm on or even the home screen - it always comes up with the same message
I transferred the music files from my PC via USB and was using VLC (I have looked online for this app and noone seems to have the same problem)
Tried clearing cache, rebooting, updating and nothing has worked
I don't think the files are corrupted becuase I got them from a lot of different sources
24-09-2019 04:46 PM in
Your issues with the music may be due to battery optimisation
To check/fix, go to
Scroll to your music playing app & select
Optimise Battery Usage
change Appss not Optimised to All Apps
Scroll down to your music playing app and turn the slider to off
24-09-2019 08:04 PM in
The only time I have had the screen cap problem you mentioned is when using a banking app where the app itself prevented a screenshot being taken. However, I did find the web page below that has sme advice that may help:
It's fairly general, though, and the only thing I can add is to make sure that the security policy is up to date:
Biometrics and Security
Other Security Settings
Security Policy Updates
24-09-2019 08:38 PM in