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Original topic:

Incoming callers can't hear me

(Topic created on: 04/03/21 14:32)
KirstyMM
Just Browsing
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Galaxy S9 Series
Following the Samsung update yesterday, any incoming callers cannot hear me. I have to call them back, then they can hear me perfectly fine. Any advice is much appreciated
105 REPLIES 105
Mitch1
New Member
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Galaxy S9 Series

Same with me, loud speaker on/off fixes it for that call. I also find it hit and miss which calls it effects, sometimes not land lines which is strange.

MrsReenS
New Member
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Galaxy S9 Series
I cant believe this I've been having a go at my new network provider they are trying to work out what the issue is. I have an s10 its 1 year and a bit old. I switched network from 02 to virgin 2 weeks ago and now anyone who calls me they cannot hear me but I can hear them. however if I call them everything is fine
KL54321
New Member
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Galaxy S9 Series
I have had this issue for a few months now, glad to hear its not just me but absolutely ridiculous and unacceptable that this hasn't been fixed yet. Anyone know anymore info as to when this might actually get dealt with?
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rpmann
First Poster
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Galaxy S9 Series

Factory reset also solved the issue for me but it has returned after about 1 month. 

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chris0784
New Member
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Galaxy S9 Series
please can anyone help I have a Samsung s9+. when I make an out going call there are no problems how ever when I receive an incoming call no one can hear me?.
chris0784
New Member
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Galaxy S9 Series
Standard phone speaker
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KirstyMM
Just Browsing
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Galaxy S9 Series
I wish I could help you. Mine has been doing it since November. Had to find a work around, which is to click the loud speaker on and off once the call has been answered. Had numerous updates since it first started happening, which may fix it for 1 call or 2, but soon starts acting up again unfortunately
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Bee890
New Member
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Galaxy S9 Series

I to have this issue its irritating. 

When I call out all fine

But incoming sometimes work sometimes not. 

I swiped the phone twice 

I previously deleted all apps

I stopped Google assistance 

I took the sim.out and left it off all night 

Nothing changed .

TomItech33
Observer
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Galaxy S9 Series

I have the same problem , thought it was an app I had installed called Call recorder (Cube ACR) after their last update noticed I was having the same problem as everyone here so removed the app and cleaned the cache but still happening intermittently so its obvious its the same issue as everyone else here, come on Samsung get it sorted or I wont be buying your products in future.

Marian231
Apprentice
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Galaxy S9 Series

I discussed with Samsung România and they told me that the Samsung doesn't know about this problem and if this problem really exist, afect only a small number of phones and it's not interesting for Samsung.

They say, if are a cople phones with problems from millions is a hardware problem with the phones and we need to go in a Samsung service to see what is the problem :)).

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