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Original topic:

Incoming callers can't hear me

(Topic created on: 03/01/21 21:09)
KirstyMM
Explorer
Options
Galaxy S9 Series
Following the Samsung update yesterday, any incoming callers cannot hear me. I have to call them back, then they can hear me perfectly fine. Any advice is much appreciated
114 REPLIES 114
KirstyMM
Explorer
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Galaxy S9 Series
I find that if i press louder speaker on then off again, the caller can hear me, so have to do that when answering every call at the moment, until it's sorted 🤞. Not ideal, but a work around for the time being. Hope that works for you
BlueMermaidDog
First Poster
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Galaxy S9 Series

I face the same issue. Callers can't hear me but if I call back then they can hear me fine. Started happening after OTA update.

Thanks for the speaker trick workaround. Samsung had completely screwed up this update.

Leadsinger1971
Apprentice
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Galaxy S9 Series
Factory reset will only last temporarily, already reset mine twice in the last two weeks, then problem comes back
Tracey367
Apprentice
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Galaxy S9 Series

Omg you're kidding?? And after going to all the trouble?? Wow... well done Samsung.. 

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FrankDub
Apprentice
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Galaxy S9 Series

That's a pity. Still working for me nearly a month later.

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Delaena
First Poster
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Galaxy S9 Series

Has anyone been able to solve this issue. It is driving me slowly insane. 

jorgepaulo
Apprentice
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Galaxy S9 Series

I had exactly the same issue, solved following the solution in this thread

https://eu.community.samsung.com/t5/galaxy-s9-s9/incoming-callers-can-t-hear-me/m-p/2375045

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Sonjecad
Apprentice
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Galaxy S9 Series

Thanks so much for this work around. It works for me but annoyed that I've tried everything listed except the factory reset and nothing has changed. I don't want to do the factory reset as it's time consuming getting everything back on the phone. Come on Samsung. Fix this problem!

Ronald_Malta
First Poster
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Galaxy S9 Series

I have the same problem and I know some colleagues with S9 who also have the same issue. And they started after an update back in November, and persisted through at least 2 more updates.

 

I am also seeing that when I am talking to someone and I get a new call, both calls end up hanging up. Which is rather annoying as well. Am I the only one with this second problem?

KirstyMM
Explorer
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Galaxy S9 Series
I'm not that popular to get 2 calls at the same time to be honest 🤣😂. I will test it & let you know
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