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Original topic:

I can't sign into my Samsung account.

(Topic created on: 01-08-2022 09:44 AM)
LordBabel
First Poster
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Galaxy S9 Series

Hi, I have tried to sign into my account many times and it just comes up with incorrect id or password, however I know it is correct because I had to sign in to post this and the password was correct. It's really annoying, please help.

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4 REPLIES 4
AndrewL
Moderator
Moderator
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Galaxy S9 Series

@LordBabel: For clarity, are you having trouble signing in to your Samsung account on your Galaxy S9? If so, when entering your email address and password, please make sure that there are no spaces at the beginning or end of the input fields. If the problem persists, try heading to Settings > Accounts and backup > Accounts > Samsung > Tap the 3 dots in the top right > Remove account, then re-add the account to see if this helps. Although it isn't ideal, you may also wish to try resetting your password by following the link below, then following the steps above to remove/re-add the account using the new credentials.

https://account.samsung.com/accounts/v1/MBR/resetPassword

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Cliffg
Voyager
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Galaxy S9 Series
If you sign in on a new device you usually have to approve this on an existing device. If you dont it will look as though its not working.
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LordBabel
First Poster
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Galaxy S9 Series

I don't think I'm signed in on any other device. Thanks, LordBabel

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LordBabel
First Poster
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Galaxy S9 Series

Hi, when I tap on the Samsung account in accounts and backup it tries to get me to sign in and I don't see any dots there. Extra information: It displays an old email address which I signed out of previously both in the settings you directed me towards and the sign in page. Thanks, LordBabel.

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