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Original topic:

I can't call using my s9 phone

(Topic created on: 13-11-2020 09:28 PM)
A-B3nn4
Apprentice
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Galaxy S9 Series
As soon as I open the phone contacts a pop up window stops me saying the app has stopped.  See attached?  
Any tips on how to fix this? 

image


10 REPLIES 10
MCPLAYS
Journeyman
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Galaxy S9 Series
this phone could be running a custom rom 🤫 just flash the original software back on the phone using odin
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Hits
Journeyman
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Galaxy S9 Series
mine does the same since update. s9+
Hits
Journeyman
Options
Galaxy S9 Series
my s9+ does the same since update few days ago
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MCPLAYS
Journeyman
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Galaxy S9 Series
hey, reflash the old update or go into recovery and clear data and catche 😀
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Hits
Journeyman
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Galaxy S9 Series
ive cleared cache and fingers crossed, seemed to have workef
MCPLAYS
Journeyman
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Galaxy S9 Series
Good let me know if its fixed 🙂
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DUMITRU79
Troubleshooter
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Galaxy S9 Series
Try this before flashing anything :

Screenshot_20201113-201608_Settings_3739.jpg

Screenshot_20201113-201648_Settings_3744.jpg

Screenshot_20201113-201624_Settings_3741.jpg

Screenshot_20201113-201659_Settings Suggestions_3746.jpg

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A-B3nn4
Apprentice
Options
Galaxy S9 Series
I did all clean up i can think of. but since the up grade it's gone bad
Birdman137
Journeyman
Options
Galaxy S9 Series
Yep, I've just had the same issues! Its due to a bug in the latest Android update.
Best way to fix is, when error window pops up again, click app info, then memory and clear the data cache. Then go on to permissions and allow telephone and contacts. Don't clear the cache after doing this or you will need to allow permissions again.
The issue will be fixed then and Smart Calls will still work.
Good luck.
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