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Original topic:

Galaxy S9 region lock

(Topic created on: 22/03/18 14:06)
Dave747
New Member
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Galaxy S9 Series
  • I’m looking to get a network unlocked S9 in the US that I can use my uk SIM card in. Heard conflicting stories of if this would work so wondered if anyone could provide clarity.

 

Speaking to Samsung online chat they said it would be region locked to the US and the only way that my uk SIM card would work in it is if I was to put a us SIM card in it initially and make a 5-10 minute call. Apparently this turns off the region lock and would allow me to then use my uk SIM card in it with now issues. 

 

However, going to many stores in the US they say this isn’t the case and that it is internationally unlocked and that my uk SIM card will work straight away. 

 

Obviously buying a $10 us SIM card to make a 5-10 minute call is no real inconvenience however I like to have all the facts before making a decision, and this is just confusing.

 

 One final note, I was told by the guy in Best Buy (US store) that in Europe the phone has two sim slots (I guess for dual sim or for sim/memory card) but the us version only has 1 sim slot. Any idea why this would be?

 

thanks in advance.

 

 

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21 REPLIES 21
BandOfBrothers
Superuser I
Superuser I
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Galaxy S9 Series

@Ablat

 

To be honest I want told by myself local UK Samsung Experience Store when I bought myself phones either. 

 

This is to stop grey market imports. 

 

A possible route is to send the phone to someone you know in the UK and they use a SIM card in the phone to remove the region lock and then send it back to you. 

 

Possibly much cheaper than making the journey back to the UK. 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

Eileen3
First Poster
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Galaxy S9 Series

hy ablat, i have done with my s9+

im using a service for unlocking network. 

Now i can use my s9+ with all SiMCard

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Eileen3
First Poster
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Galaxy S9 Series
hy ablat, now i can use my s9+ ,
but i spend more money 😞😞 for service unlocking network,
But it’s the choice for this situation,
Now i can use it with any SimCard
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Eileen3
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Galaxy S9 Series

try using unlocking network service,

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Ablat
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Galaxy S9 Series

Hi Band of Brothers. Thanks for the information.

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Ablat
First Poster
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Galaxy S9 Series

Hi Eileen - Thanks for the information. I will try that.

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TracyR
Moderator
Moderator
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Galaxy S9 Series

Hey @Ablat

 

I would strongly recommend against using a third party service to unlock your phone as they may impact the functionality of your phone and it would invalidate any warranty. 

 

The regional lock is there because there are subtle differences in the software and hardware for the different regions, phones locked to the UK/EU are only intended for use within that region and will only receive software updates for the region of origin. 


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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Ablat
First Poster
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Galaxy S9 Series

Hi Tracy

 

O'K point taken, I will not use an unlocking service. I live in the UK and could use the phone there eventually I suppose but for the next six months will live and work abroad (outside EU) and really need to use a local number but of course I cannot. It is therefore surplus to requirements so if you know anybody who wants to buy an almost new and unused Samsung S9+ (UK/EU region locked) please let me know.

 

 

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AndrewL
Moderator
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Galaxy S9 Series
As suggested by @BandOfBrothers, your best bet at this stage would be to send the phone to a friend or family member in the UK/EU and ask them to perform the steps to unlock the phone. For clarity you are required to make a 5-10 minute cumulative call to a local number, using a SIM card from that region.

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carorules
First Poster
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Galaxy S9 Series

I bought a Galaxy A5 two weeks ago. I often travel and use an international sim card from a compamy called Keepgo. This card works in most countries, I've used it many times. I've never had any issues with my previous phones but it won't work in my Samsung phone. The phone is unlocked to other providers in Canada where I'm from. It detects the international card (issued from Spain) but it will not work to go online. I've checked my settings and they are all correct (data is on, apn is correct, etc.). 

 

Do you think my phone is region locked? I chatted online with Samsung who said there is no such thing and that my phone is unlocked. I'm very skeptical but not sure what I can do. I tried making phones calls with my Canadian card for 5 to 15 minutes to unlock it like some people said, but when i try the international card after, it still won't connect to the internet. I'm really confused and frustrated. Why is Samsung going that? It's my first time buying a samsung and possibly the last. Any help would be appreciated. 

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