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Original topic:

galaxy S9 MTP USB Driver

(Topic created on: 22/12/20 14:38)
lewzac
Apprentice
Options
Galaxy S9 Series

Can somebody please tell me why on my driver updater i am,  told all my drivers are uptodate, yet my phone is connected to windows 10 but i cannot find it anywhere other than file explorer and when i go to device manager to update the samsung driver for my phone i get error message 31. which means my MTP usb driver is not installed properly, Can any body tell me how to rectify this ,bearing in mind I cannot find any help from samsung. I have uninstalled and reinstalled my phone it connects but does nothing else and I cannot see it in the Quick access drop down menu in windows. It is obviously a driver problem and it is driving me mad no pun intended. Also when I go to control panel and select ( windows driver package, Samsung electronics)  and try to uninstall it I am told the driver is not installed so it will  not delete from the programmes list in windows 10. It was working fine then just stopped all of a sudden. Hope it can be fixed .

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7 REPLIES 7
Pugs1957
Superuser I
Superuser I
Options
Galaxy S9 Series
Try this installer https://developer.samsung.com/mobile/android-usb-driver.html
Set up as administrator
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lewzac
Apprentice
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Galaxy S9 Series

Thanks Pugs1957  have already tried this link, still to no avail. thanks anyway.

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Pugs1957
Superuser I
Superuser I
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Galaxy S9 Series
Blast! OK, You said earlier you couldn't uninstall the drivers, IIRC this can be done through add remove programs in Win10. The other thing to try is an uninstall program . There are many free ones. Also, try a repair installation of Win 10, this will preserve your data.
EDIT: Try a different cable
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GreyMatter
Smooth Operator
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Galaxy S9 Series
actually, it sounds like a faulty cable or faulty USB socket to cause this problem
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lewzac
Apprentice
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Galaxy S9 Series

Hi Grey Matter, Thanks for your reply but those two suggestions were the first things I tried. with no luck  thanks again

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lewzac
Apprentice
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Galaxy S9 Series

Thanks pugs 1957, As I said I cannot uninstall a driver in Add/Remove programmes in windows 10 it will not let me because it says No Driver Installed. But I will give your other suggestions a try. Thanks again for your interest.

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GreyMatter
Smooth Operator
Options
Galaxy S9 Series
so far, every suggestion, you've "already tried". how about updating your post with everything you've tried, then new suggestions can be made.
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