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galaxy S9 MTP USB Driver

(Topic created on: 20-12-2020 08:46 PM)
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lewzac
Student
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Can somebody please tell me why on my driver updater i am,  told all my drivers are uptodate, yet my phone is connected to windows 10 but i cannot find it anywhere other than file explorer and when i go to device manager to update the samsung driver for my phone i get error message 31. which means my MTP usb driver is not installed properly, Can any body tell me how to rectify this ,bearing in mind I cannot find any help from samsung. I have uninstalled and reinstalled my phone it connects but does nothing else and I cannot see it in the Quick access drop down menu in windows. It is obviously a driver problem and it is driving me mad no pun intended. Also when I go to control panel and select ( windows driver package, Samsung electronics)  and try to uninstall it I am told the driver is not installed so it will  not delete from the programmes list in windows 10. It was working fine then just stopped all of a sudden. Hope it can be fixed .

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7 REPLIES 7
Pugs1957
Samsung Members Star ★
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Try this installer https://developer.samsung.com/mobile/android-usb-driver.html
Set up as administrator
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lewzac
Student
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Thanks Pugs1957  have already tried this link, still to no avail. thanks anyway.

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Pugs1957
Samsung Members Star ★
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Blast! OK, You said earlier you couldn't uninstall the drivers, IIRC this can be done through add remove programs in Win10. The other thing to try is an uninstall program . There are many free ones. Also, try a repair installation of Win 10, this will preserve your data.
EDIT: Try a different cable
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GreyMatter
Helping Hand
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actually, it sounds like a faulty cable or faulty USB socket to cause this problem
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lewzac
Student
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Hi Grey Matter, Thanks for your reply but those two suggestions were the first things I tried. with no luck  thanks again

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lewzac
Student
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Thanks pugs 1957, As I said I cannot uninstall a driver in Add/Remove programmes in windows 10 it will not let me because it says No Driver Installed. But I will give your other suggestions a try. Thanks again for your interest.

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GreyMatter
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so far, every suggestion, you've "already tried". how about updating your post with everything you've tried, then new suggestions can be made.
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