28-07-2019 05:32 PM - last edited 28-07-2019 07:46 PM
We are in July/August 2019 right? My Galaxy s9 which is a flagship device is still on Oreo. When checking for updates manually it says this is the latest version. What the?!!!
BTW I bought it from the internet, not from a network operator. Using "Phone Info" app it says it is a device from the ones sold directly by Samsung, and is a UK device. It's model number is sm-g960F/DS, which is the European dual-sim version.
What Samsung? What kind of support is this ???
BTW the battery life is abysml too. I'm thinking of selling it and replacing it with a Huawei P20 which has a stunning battery life (~3 days on a single charge, used by a friend of mine).
Can anyone help me with this update issue maybe I won't need to replace this overpriced piece I've bought please ?
28-07-2019 06:30 PM in
Hi @S9_disappoints. If you haven't received the One UI update yet (and have access to a computer), try and install using Smart Switch which can be downloaded here. Once your phone is connected via USB, if the update is available, it will be installed. Let me know how you get on.
28-07-2019 08:57 PM in
28-07-2019 10:09 PM in
@CarlH, I will try this or more probably I will try to sell the phone and buy some other brand because so far my experience has been so bad regarding the software and the battery.
Android Pie has been out more then a year and a half ago and this is a Samsung flagship device. Not being able to update it officially is very bad support from Samsung.
14-10-2019 09:52 PM - last edited 14-10-2019 09:53 PM
I already sold the phone with a loss and bought a Huawei P30. It's on Android Pie by default.
I hope Huawei's support is better and I'll be getting updates as soon as they come out. Anways, it's a better phone regarding battery life and all over usability and performance ... I'm very satisfied with it so far.