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Original topic:

Frozen black screen

(Topic created on: 07-12-2021 08:52 PM)
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Members_fWG3ABa
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Hi, I have recently given my Samsung s9 to my nephew. The phone worked perfectly beforehand but on the day he had it the screen went black with a slight green line across the top and was a struggle to get it back on. This has got worse over time and continues to freeze with a black screen. The software is up to date and have completed a soft reset but it is still doing it. Tomorrow they are going to clear the cache and do a factory reset but can anyone offer any advice on how to resolve this please? This was meant to be his first phone so it’s disappointing for him … bless him. Thanks 

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xSteveuk
Mastermind
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Hi,
This page maybe helpful

Blank or black display on a Samsung phone or tablet

https://www.samsung.com/us/support/troubleshooting/TSG01001470/
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