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Original topic:

Fingerprint not registering

(Topic created on: 07/02/20 18:48)
Jamesw
First Poster
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Galaxy S9 Series

So with the Feb update the fingerprint scanner is now a constant pain... Once you've registered a fingerprint and go to test it, it doesn't recognise it.... 

Never had a problem before the update 

 

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1 REPLY 1
BandOfBrothers
Superuser I
Superuser I
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Galaxy S9 Series

When I'm setting up my fingerprints I find it best practice to set them up as I naturally hold the phone and make sure some of my fingerprints are registered on all the four corners of the fps.

 

Also i set up 2 of the same fingerprint.

 

If a phone is still misbehaving after an update then I typically do the following.

 

1st option 》 Turn the phone off and then from a set series of button presses go into the phones system files and clear the cache.

 

2nd Ootion 》Back up and then remove any relevant Sd card and factory reset as a last resort.

 

3rd Option 》 Let a Samsung Experience Store or Samsung Service Centre have hands on.

 

I wish you all the best with this situation.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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