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Original topic:

Don't Update to One UI/Pie!!!!!

(Topic created on: 08/02/19 22:59)
I_Hate_Bixby
Apprentice
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Galaxy S9 Series

I really wish I could turn back time and undo the frickin' damage I have done to my £800 S9+ 

I implore people to wait - as the One UI/Pie update I downloaded and installed last night is horrendous!!!

 

Issues noticed within 12 hours of the update.  

 

  1. The awesome little navigation bar that used to autohide, but appear when you swipe - has been taken away completely!  Now you either have some incredibly ugly icons, or horrible grey lines at the bottom.  Urg!  So I turned the icons off, and now it's a total guessing game for where I'm swiping and for what.  Because the pop up menu has been 'upgraded' and now doesn't pop up anymore - at all.  So - lose precious screen estate or gain it all but swipe randomly and hope for the best.  Ridiculous.
  2. Bixby - that evil data whore of an app - what a piece of *****.  The button is on the wrong side of the phone for most users, and every time you want to take a picture or watch TV - you inexplicably end up pressing the stupid frickin Bixby button.  Thanks Bixby - for interrupting my viewing when I simply want to turn the volume down.  Thanks Bixby - for getting in the way when trying to capture precious moments using the otherwise amazing camera....and losing the moment because I accidentally squeezed you for more than a microsecond - call that a long press???   Before this One UI update, users were forced to sign up for samsung account they don't want or need, to be able to simply disable that stupid button.  Until they long pressed it.  Or accidentally swiped too far left on their screens.  I hate Bixby - and to make it permanently switched on in the new update is just a kick in the teeth.  If users could remap the button, or better still turn it off completely, I'm wondering how many will!

  3. The updated has totally screwed up the menus and keyboard.  I bought the S9+ for the huge screen and ability to see lots of information on one screen.  Well thanks Samsung - your new update put that awesome quality in the bin.  Now you get over a 3rd of each screen taken up with a huge empty box with huge letters saying Settings Is this really necessary!!!!?
  4. Samsung has screwed up the multiwindow function.  Completely - broken.  You used to be able to swipe from the corners and sides to resize almost anything you were looking at or using.  I used to have 3 or 4 at a time.  Loved it.  Now broken.  There is a workaround - but you have to use the new (and awful) task manager.  

  5. The new task manager/recent apps.  Now it's not just more difficult to actually find the button without a huge hideous icon, grey line, or no menu at all, when you do get it, it very unhelpfully fills the whole screen with a preview of the app - you were *last* looking at.  Try it (those who've been afflicted by this crappy update) - see how annoyingly it spins to the app you last used.  Not the one you were just on.  Before the update - the last app you looked at was on top, and you could easily and smoothly flip through all the others like a deck of playing cards.  Not any more.  Broken.  Oh - and if you want multiscreen - you have to click the icon on the app in the preview.  BUT GUESS WHAT!  ***IT'S****BROKEN****  Yes indeed - click on split screen and your app gets shoved to the top of the screen.  Can't see it - can't use it - can't close it - no matter how many times you click on the unhelpful X button.  So let's try multiscreen.  Nope - let's try Pop Up.  Ahh - finally - now we get a screen we can move about - but wait - it limits the size to a box way too large and square.  Before the update - it was a nice small rectangle - perfect for watching TV and playing chess.  Can't do both anymore.  Can't multitask anymore.  Thanks Samsung.

  6. Did I mention how ***** Bixby is?

  7. Yes - there's more - Samsung have ruined the keyboard layout - now there's a huge gap underneath - total
    waste of screen space.Screenshot_20190207-113840_Chrome.jpg

  8. How about how they've screwed with the layout and settings of their previously fabulous camara app?  No longer are we treated to a lovely, simply intuatively named list of resolutions - now we have to mess about pressing extra buttons to get past all this tripe about aspect ratios.  Before - even the newest user to smartphones could see the best quality - is at the top - end of - no question - now they have to delve into multiple confusing submenus to get the best options.  Assuming they ever look again - used to be easy to get to.

  9. Hate what they've done with the way you choose photo formats - I use Pro 80% of the time - and now the menu keeps skipping past it because it's in the wrong place, and the wrong size font, with the wrong amount of spacing between the words.  ROLL BACK THE CHANGES!!!!
  10. I know - I'm bored writing this now - but I've also spent £800/$1,000 on a mobile phone less than a year ago - and now it's broken.  So on with the complaints.  Widgets are completely broken.  Screenshot_20190207-113920_Samsung Experience Home.jpg

    Can't add them, move them or delete them. See the white line around the app?  Can't move it to a new screen.  Can't resize it.  Can't delete it.  BROKEN!!!

  11. What else was there....ummm - yeah - I like the night mode.

 

 

245 REPLIES 245
I_Hate_Bixby
Apprentice
Options
Galaxy S9 Series

I just wrote a huge post listing all the issues with the new update.  Like the phone, the forum seems to be buggy and my post has vanished.  So I'll keep this short - One UI/Pie has ruined my £800/$1,000 S9+

 

Camera, menus, multiscreen, keyboard, nav menu, widgets - all broken.  Pretty pissed off.

AntS
Moderator
Moderator
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Galaxy S9 Series

Hi @I_Hate_Bixby Multiple edits in a short space of time meant that your first post fell foul of the auto-spam filter. I've fished it out of the quarantine and merged it with your later post.


I_Hate_Bixby
Apprentice
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Galaxy S9 Series

Hi @AntS 

 

Ah - I did wonder.  'Tis me whom is buggy.  Thanks very much for finding/posting/merging my moans!

 

I have numerous others to add - but shall wait to see how many others complain.

 

Regards,

I_Hate_Bixby
Apprentice
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Galaxy S9 Series

I wonder - as my less than 1 year old 'phone is now pretty much knackered by Samsung theselves - did they invalidate their own warrenty?  As such - does anyone know if they'd be legally liable to give me back the full price I paid for this thing?  I mean - *they* broke it with their update.  It's no longer doing what it was advertised being capable of doing.  I bought it based on hundreds of reviews.  Now - I would not buy it and wait for the latest Pixel perhaps...

 

Samsung - will you ever respond to the complaints?!?!

SjorsK
Superuser I
Superuser I
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Galaxy S9 Series

I wonder, did you try a factory reset? I have an S9+ myself and I really don't have any bugs. True some features have changed but if I'm honest, I find it a major improvement over what it was.

Personally I really appriciate the design direction, its focussed on "What matters" at the exact moment. Another thing if the new design direction is that its intention is to be slightly cleaner to year eyes and that the things that you need are closer to the bottom of the page (Making it easier to touch). 

 

That said, tastes might always differ and there will always be people that don't like a design chance - I'm however glad that they did. 

Marie541
Explorer
Options
Galaxy S9 Series
@sjorks
Well you are one only in hundreds of complains. I hate it. Ruined a professional phone. It looks like an old phone now. Im with I_hate_Bixby. I want my money back
gixerman
Back for More
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Galaxy S9 Series
AMEN! Upgrade is *****e
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Gooner155
Apprentice
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Galaxy S9 Series

Personally I would of appreciated the choice

Rather than Samsung force this on us

My update said "security and privacy" update

No mention of functionality 

 

Then if you mistakenly download this update its impossible to revert back

So if people do like the update- great

If you dont- you should be able to revert back

 

Customer care ??????

OtisMack
First Poster
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Galaxy S9 Series

Did a factory reset and this ***** is still on the phone

Eddy13
New Member
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Galaxy S9 Series

No he is to dumb to realize that you can simply hit reboot and the device is restored to factory settings! 

Maxozone
Voyager
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Galaxy S9 Series

Mine upgraded, and is now a brick to me (NOTE9). I've only had it a month, it going back. 

There is anothe thread you might be interested in; Samsung s9 android Pie Update Problems

SjorsK
Superuser I
Superuser I
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Galaxy S9 Series
@Maxozone Simply bring it to a Samsung service point or use the pickup service, I'm sure that they will solve that :smiling-face:
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Maxozone
Voyager
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Galaxy S9 Series

Thank you, I will look into that.

I have had the Note 9 for a month, I traded in my NOte4. What a mistake!  The update took effect the other day and now my wonderful little smart phone turned into a piece of PIE!

I called T-Mobile, they transfered me to Samsung; the only comments I recieved from Samsung was, "The phone cannot be reverted back in software to Oreo" & "that is the way it is" , I have the date, TOD, some before and afters.

I am looking into getting their attention by filing both a small claims, and also criminal malicious mischief charges. The cost to file in Clark county washington district court is minimal, however the cost to Samsung to defend itself will be considerable.  My hope is that I can make it a class action and get others, even globally, to jump in.  THe $ range for setting the classification is such that it would be a Class II felony, that is if it were only me involved. The classification in the State of Washington is $750-$5000 for class II. If others jump in the overall $ figure jumps and it would most likely jump to a Frist degree.  It would rest ultimately on the motion and argument set before the judge in the complaint/filing.

Here is a brief description: https://www.avvo.com/legal-guides/ugc/malicious-mischief-Washington-State

SjorsK
Superuser I
Superuser I
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Galaxy S9 Series
You can file a lawsuit against Samsung US (I don't know them :winking-face: ) and I wish you the best of luck with your efforts, its correct that you can't downgrade to Oreo after upgrading the Pie, but if the device is bricked Samsung will definitely help resolving the technical issues.

If you really want to downgrade there are multiple non-supported ways with custom roms, please note that its extremely risky and you have a chance to permanently brick your phone, be warned :winking-face: (I won't link for safety reasons). Besides of that you won't get Supported updates anymore (Including security updates) from Samsung if you opt for that route. I know that in my country the loser always pays the legal fees.

Some of the changes made with Pie are actually not Samsungs choice but the one of Google (You will notice it with any other android brand), luckily Samsung has a comprehensive theme system that can be used to override most downsides.
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Maxozone
Voyager
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Galaxy S9 Series

Legal fees in small claims would be at a minimum. Filing the larger one would have an initial cost of about $100 for filing fees and $50 for service to Samsung.  I'm not too sure they would want the notariety. 

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SjorsK
Superuser I
Superuser I
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Galaxy S9 Series
In this case I assume that your phone isn't bricked (Aka: Broken) but that you simply don't like the update (Which is fine :smiling-face: ).

Just so you know: Samsung UK is not equipped to deal with US Costumers, for that its best to go though Samsung US:
https://www.samsung.com/us

Besides, I doubt that any answer you get on this community is legally binding in the US (Considering Samsung made it clear that this community is intended for an UK Audience only):
https://www.samsung.com/uk/info/legal/

Its just that if you wish to get proof for a case I think its better to deal with Samsung US itself.

Once again I wish you the best of luck with the lawsuit, I personally highly doubt that it will be successful (But it is the US so you never know what kind of crazy things happen there with lawsuits so meh, it happens).

Do you perhaps have some feedback about things you don't like about the update? What would you change yourself and how?
Maxozone
Voyager
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Galaxy S9 Series

The service depot looked at it and said there is nothing they can do because it is part of the upgrade and it cannot be undone.

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Jimbobxr6
Apprentice
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Galaxy S9 Series

Mate ring em up and email them . Im going them about my note 9 . Consumer Rights NZ is who im emailing as well. Stick it to them.  10 years ive been with samsung and now i guess its time to divorce from all their products not just phones. 

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Surprise_7
New Member
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Galaxy S9 Series

I'm not a HUGE fan of the update either, I would flash the old 8.0 Oreo update back with Odin.

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Notabixbyfan
Apprentice
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Galaxy S9 Series
I d like you to take this comment sireusly bixby is a demon that need to be exorcised.