Before the last upgrade on my S9 when the alarm went off I had a dismiss button come up on screen to silence the alarm. Since the upgrade I have to unlock the phone and go to nificifations tap the alarm notification and only then do I see the dismiss button to silence it. Anyone else had this...by the time I've done all this the whole house is awake.
There are no updates available, I have intelligent scan or pin to open lock screen. Always on display is disabled.
The workaround is ok but to turn the alarm off I have to switch the whole alarm setting off and then on again so it will go off the next day.
When the alarm sounds the display stays off, and only comes to life when I press the button on right hand side of phone in order to unlock it .
@Karen1919: Do you have Do Not Disturb active during the night? If so, go to Settings > Do Not Disturb > Allow Exceptions > Alarms, and make sure this is toggled on. I also recommend going to Settings > Apps > Clock > Storage > Clear Cache, then press the Volume Down and Power buttons together for around 10 seconds to refresh the device. Let me know how you get on.
I have the same problem - the alarm goes off and the full screen snooze/dismiss button is no longer showing on the phone.
I have to go to notifications and then scroll through the many notifications that showed up overnight to find the alarm one, open it and then hit dismiss. Not so easy to do without my glasses and only half awake!
I'm pretty sure this started happening when work applied intune policies to my phone to lock down security on the phone. This was early last week so similar in time to Karen's post. Currently running android 9, dec 1 2019 security patch level
There are no updates to the app, nothing obvious that I can find in security settings. I have rebooted the phone and the same issue occurs.
I've not been able to find anyone else with this issue so this post was a welcome change!
I do have an update to Android 10 available this morning so I'm installing that now as I type to see if this makes any difference.
Edit: I also have a similar issue with the incoming call's on the phone with both the stock phone call coming in direct to the phone and also the 3cx voip phone call. The phone starts ringing but the interface to answer the call does not always show up but seems to be in the background. By the time I've found the notification the call has gone to voicemail. WIth the amount of spam calls I get, thats not always a bad thing though!