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Original topic:

dex galaxy s9 not working

(Topic created on: 16-02-2020 01:05 PM)
erezschwartz
First Poster
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Galaxy S9 Series

i'm try to install samsung dex software on my laptop with windows 10 pro and can't install it, the installation was succeed but dex program doesn't work, i looked at device manager and see "samsung_android" yellow exclamation mark and no matter what i try to fix this, it's not working.
i searched this forum and not found answer to this issue.

my laptop is ASUS K54LY from 2011

 

log files:

 

https://easyupload.io/dkcjxz

 

https://easyupload.io/qh428u

 


thanks in advancedS9+.jpg

 

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3 REPLIES 3
AndrewL
Moderator
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Galaxy S9 Series
@erezschwartz: I believe DeX for PC is only compatible with the S10 and Note 10 series. For the S9 you will need a DeX Pad or Dex Station to establish a connection. For further details, please check the link below:

https://www.samsung.com/sa_en/support/mobile-devices/galaxy-s9-s9-plus-how-do-i-to-connect-the-samsu...
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erezschwartz
First Poster
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Galaxy S9 Series

that's not correct, because i try to use it on another pc and it works without any problem.

the problem is only with the laptop

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AndrewL
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Galaxy S9 Series
Apologies for the confusion. Where did you purchase the laptop, and where are you currently based? It may be a compatibility issue, however you may also be missing the necessary drivers on your laptop. I recommend contacting Microsoft support to enquire about any essential Windows 10 drivers (such as Visual C++) which could resolve your issue.
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