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Original topic:

Dead zones on touchscreen

(Topic created on: 07/04/21 22:54)
marcelo87
First Poster
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Galaxy S9 Series

Hi,

My phone is in a perfect condition, it has not any scratches in the screen,nevertheless it got a dead zone in my touchscreen that is very annoying because i cant select some keyboard keys and also sometimes it make a click when i'm sliding within screen.

I have seen several reports about this issue and it is very curious that in almost all cases the dead zone is located in the same place.

 

I would really want a solution without pay to Samsung a huge amount for this factory issue.

 

Screenshot_20210407-165059_HwModuleTest.jpg

  

 

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SaudA
Moderator
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Galaxy S9 Series

Is this from the Hardware test? If so, that suggests a hardware issue which will need to be inspected by an engineer. You can get in touch with Samsung Support in your country here to arrange a repair: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/


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