Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Dead zones on touchscreen

(Topic created on: 07-04-2021 09:54 PM)
801 Views
marcelo87
First Poster
Options

Hi,

My phone is in a perfect condition, it has not any scratches in the screen,nevertheless it got a dead zone in my touchscreen that is very annoying because i cant select some keyboard keys and also sometimes it make a click when i'm sliding within screen.

I have seen several reports about this issue and it is very curious that in almost all cases the dead zone is located in the same place.

 

I would really want a solution without pay to Samsung a huge amount for this factory issue.

 

Screenshot_20210407-165059_HwModuleTest.jpg

  

 

0 Likes
1 REPLY 1
SaudA
Troubleshooter
Options

Is this from the Hardware test? If so, that suggests a hardware issue which will need to be inspected by an engineer. You can get in touch with Samsung Support in your country here to arrange a repair: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/

0 Likes