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Original topic:

Dead zone on screen

(Topic created on: 25-10-2018 12:05 PM)
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AM25
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I've looked online and found a few people having this issue but nothing to fix it. Out of nowhere, areas of my screen have gone dead and are no longer responsive. I have tried removing the screen protector, using phone in safe mode, clearing cache and a full factory reset but nothing is working. Also, not sure if it's related, but my keyboard seems a bit sticky too in the sense that I press a key once and it types it multiple times.

 

Any ideas?!

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CarlH
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Hi @AM25. Which model phone and Android version are you using? From the phone dialler, enter *#0*# and select TouchPlace your finger over the screen and trace the pattern. Does your phone register your touch correctly? 

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AM25
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Screenshot_20181025-122946_HwModuleTest.jpg

 

Not quite, no. I have an S9.

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CarlH
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Thanks for checking that, @AM25. As you've also done the Factory Reset, it might be worth taking your phone to a Service Centre for an engineer to inspect. This link will direct you to the closest in your area.