25-10-2019 09:21 AM - last edited 31-10-2019 08:18 AM ) in
Galaxy S9 SeriesSometimes, after a reboot, the opening and closing of the Clear View Cover isn't recognized by the S9.
When asked in the past Samsung suggested a factory reset, but that didn't help.
It is NOT a problem of the hardware, the hall-sensor works correctly ( tested with sensor test *#0*# ).
Some affected users have found the following workaround : press start button with cover being open, 5 sec after begin of startup close cover, keep closed while booting, some secs after sim-unlock-prompt the closed cover is recognized, from then on it works until to the next boot .
There are several topics, chats, etc for this issue - I would kindly ask Samsung to involve technical staff, do a proper root cause analysis and solve the problem.
Solved! Go to Solution.
12-01-2020 12:57 PM in
Galaxy S9 Series03-03-2020 04:45 AM in
Galaxy S9 SeriesNone of the solutions in this post worked for me. My cover was malfunctioning after I had updated from Android 8 to 9 until now. Android 10 update fixed my issue just a few days ago.
21-03-2020 11:43 PM in
Galaxy S9 SeriesHi,
After reboot, when the screen lights up, I press the volume keys and bixby key with cover close. Open and close the cover a couple of times and done. Works everytime for me.
07-09-2020 04:25 PM in
Galaxy S9 SeriesCurrently I am facing the same issue, suddenly clear view cover not working, also hall sensor working fine.
what should I do??