Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

Clear View Standing Cover : problems after booting the S9

(Topic created on: 25/10/19 10:21)
Ireibe
Troubleshooter
Options
Galaxy S9 Series

Sometimes, after a reboot, the opening and closing of the Clear View Cover isn't recognized by the S9.

When asked in the past Samsung suggested a factory reset, but that didn't help.

It is NOT a problem of the hardware, the hall-sensor works correctly ( tested with sensor test *#0*# ).

Some affected users have found the following workaround : press start button with cover being open, 5 sec after begin of startup close cover, keep closed while booting, some secs after sim-unlock-prompt the closed cover is recognized, from then on it works until to the next boot .

There are several topics, chats, etc for this issue - I would kindly ask Samsung to involve technical staff, do a proper root cause analysis and solve the problem.

 

 

2 ACCEPTED SOLUTIONS
Solution
Ireibe
Troubleshooter
Options
Galaxy S9 Series

@Ireibe wrote:

@CarlH wrote:

Already passed it on to our contacts, @Ireibe


@CarlH @Anonymous User : Due to some other problems with the hardware ( the bixby key didn't work so I couldn't boot into maintenance mode, wipe the cache partition and see if that solves the problem ) I sent my S9 back to the vendor. So in a way my problem is solved.


Well, the vendor gave me new S9 ... and that works. As there also were some other issues with the other device, I've come to the conclusion that this might have been a hardware defect after all. That's not a perfect explanation, as the hardware test showed no problems with the hall sensor, but I havn't got a better one.

View solution in context

0 Likes
Reply
Solution
Ireibe
Troubleshooter
Options
Galaxy S9 Series

Ok, after the December Security Patch it happened again on my new S9. I wiped the cache partition and hope that this workaround will help. The question then would be : why isn't the cache partition wiped automatically after updates ?

View solution in context

0 Likes
Reply

2 Solutions

23 REPLIES 23
henningr
New Member
Options
Galaxy S9 Series
Same issue here. After today's software update, clear view stopped working.
0 Likes
Reply
Ireibe
Troubleshooter
Options
Galaxy S9 Series

@henningr wrote:
Same issue here. After today's software update, clear view stopped working.

After the S/W-time-conversion that happend during the night the phone took three boots to properly recognize the cover (workaround applied). I've got the vague suspicion that any change, os-update etc effect this. I'll report here whether it works normally again during the next days.

0 Likes
Reply
Ireibe
Troubleshooter
Options
Galaxy S9 Series

@Ireibe wrote:

@henningr wrote:
Same issue here. After today's software update, clear view stopped working.

After the S/W-time-conversion that happend during the night the phone took three boots to properly recognize the cover (workaround applied). I've got the vague suspicion that any change, os-update etc effect this. I'll report here whether it works normally again during the next days.


The last three days the Open-close-during-boot-workaround worked. 

0 Likes
Reply
Kappa74
First Poster
Options
Galaxy S9 Series

Mine has the same behaviour, since it is rebooting every night as planned for the auto-maintenance, days of working and NOT-working are randomly alterning

Ireibe
Troubleshooter
Options
Galaxy S9 Series

@Kappa74 wrote:

Mine has the same behaviour, since it is rebooting every night as planned for the auto-maintenance, days of working and NOT-working are randomly alterning


Could you submit an error report via the Samsung Members App ?

https://www.samsung.com/ca/support/mobile-devices/samsung-members-how-to-submit-an-error-report/

Your configuration might yield some valuable system log information, and another error report might sharpen Samsung's attention.

0 Likes
Reply
Ireibe
Troubleshooter
Options
Galaxy S9 Series

@Kappa74 wrote:

Mine has the same behaviour, since it is rebooting every night as planned for the auto-maintenance, days of working and NOT-working are randomly alterning


I can confirm the random behaviour. Yesterday and today my usual best practice ( cover opened while pressing the power on button, then close cover until boot finished ) didn't work. Yesterday I booted tree times without the S9 recognizing the cover status, then I booted while charging, that worked. Today after the first failed attempt I did a restart with the cover permanently open, that worked. So if there is a rule I haven't found it yet 😞 .

 

@Anonymous User, @Moderators : any ideas ?

0 Likes
Reply
Ireibe
Troubleshooter
Options
Galaxy S9 Series

@Ireibe wrote:

So if there is a rule I haven't found it yet 😞 .

@Anonymous User, @Moderators : any ideas ?


Well, it doesn't seem to interest Samsung much. Then let's hope that this bug will have vanished in Android 10 ...

0 Likes
Reply
CarlH
Moderator
Moderator
Options
Galaxy S9 Series

Already passed it on to our contacts, @Ireibe

0 Likes
Reply
Pav2
First Poster
Options
Galaxy S9 Series

Hi there I have the same problem again, but after a few days I just rebooted the phone and it seemed to start again. Unsure but it did, maybe try it that 😀

0 Likes
Reply
Ireibe
Troubleshooter
Options
Galaxy S9 Series

@CarlH wrote:

Already passed it on to our contacts, @Ireibe


Hi @CarlH , Thank you very much !

0 Likes
Reply
Ireibe
Troubleshooter
Options
Galaxy S9 Series

@CarlH wrote:

Already passed it on to our contacts, @Ireibe


@CarlH @Anonymous User : Due to some other problems with the hardware ( the bixby key didn't work so I couldn't boot into maintenance mode, wipe the cache partition and see if that solves the problem ) I sent my S9 back to the vendor. So in a way my problem is solved. Taking into account the other users having this problem I suggest you'll keep the problem open somehow and somewhere.

 

By the way : I'm a bit disillusioned with the way this problem is being handled by Samsung ( which isn't directed at the moderators in this forum - they do a good job, as far as I can tell ). If it is being handled at all ...

 

 

0 Likes
Reply
Solution
Ireibe
Troubleshooter
Options
Galaxy S9 Series

@Ireibe wrote:

@CarlH wrote:

Already passed it on to our contacts, @Ireibe


@CarlH @Anonymous User : Due to some other problems with the hardware ( the bixby key didn't work so I couldn't boot into maintenance mode, wipe the cache partition and see if that solves the problem ) I sent my S9 back to the vendor. So in a way my problem is solved.


Well, the vendor gave me new S9 ... and that works. As there also were some other issues with the other device, I've come to the conclusion that this might have been a hardware defect after all. That's not a perfect explanation, as the hardware test showed no problems with the hall sensor, but I havn't got a better one.

View solution in context

0 Likes
Reply
Solution
Ireibe
Troubleshooter
Options
Galaxy S9 Series

Ok, after the December Security Patch it happened again on my new S9. I wiped the cache partition and hope that this workaround will help. The question then would be : why isn't the cache partition wiped automatically after updates ?

View solution in context

0 Likes
Reply
Ireibe
Troubleshooter
Options
Galaxy S9 Series

@Ireibe wrote:

Ok, after the December Security Patch it happened again on my new S9. I wiped the cache partition and hope that this workaround will help. The question then would be : why isn't the cache partition wiped automatically after updates ?


Worked until 2 days ago ... maybe now it's the coming Android 10 updates that's causing the trouble ... I'll further report once I've done that.

0 Likes
Reply
Ireibe
Troubleshooter
Options
Galaxy S9 Series
0 Likes
Reply
memoconq
Apprentice
Options
Galaxy S9 Series

None of the solutions in this post worked for me. My cover was malfunctioning after I had updated from Android 8 to 9 until now. Android 10 update fixed my issue just a few days ago.

0 Likes
Reply
MarianMdc
First Poster
Options
Galaxy S9 Series

Hi,

After reboot, when the screen lights up, I press the volume keys and bixby key with cover close. Open and close the cover a couple of times and done. Works everytime for me.

0 Likes
Reply
Ireibe
Troubleshooter
Options
Galaxy S9 Series

@henningr wrote:
Same issue here. After today's software update, clear view stopped working.

This morning the november security patch was installed, that went well, the cover was closed during the update, the S9 recognized the closed cover after the final reboot.

0 Likes
Reply
Ireibe
Troubleshooter
Options
Galaxy S9 Series

@Ireibe wrote:

@henningr wrote:
Same issue here. After today's software update, clear view stopped working.

This morning the november security patch was installed, that went well, the cover was closed during the update, the S9 recognized the closed cover after the final reboot.


Problem occurred again : started up the S9 ( with cover closed ), cover status wasn't recognized by the S9.

So the issue is not solved.

@Anonymous User: this was reported to have been "passed on" - could we perhaps get some information regarding the ( hopefully ongoing ) activities ?

0 Likes
Reply
Kappa74
First Poster
Options
Galaxy S9 Series

Same issue from my S9plus as well since last week update.

waiting for a quick fix from Samsung, this is not acceptable from a top device with genuine accessory...thanks!

0 Likes
Reply