Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Can't receive or send emails

(Topic created on: 12-12-2018 02:29 PM)
Arty62
First Poster
Options
Galaxy S9 Series

Just set up my galaxy s9 but not receiving emails. Worked ok on all my other galaxy phones. Any suggestions? 

 

0 Likes
5 REPLIES 5
CarlH
Moderator
Moderator
Options
Galaxy S9 Series

Hi @Arty62. The first thing to do is to make sure that you have the Master sync turned on: Swipe down from the top of the screen > Toggle on Master Sync icon. Then go in to Email app > 3 Orange lines > Gear icon > Select account > Sync schedule > Set sync schedule > Auto. If this doesn't work, go in to Settings > Apps > Email > Storage > Clear cache/data and restart the phone and set up your Email again, making sure that it is synced. Hope this helps!

Arty62
First Poster
Options
Galaxy S9 Series
Cheers mate but sorted it 👍🏽
0 Likes
CarlH
Moderator
Moderator
Options
Galaxy S9 Series

Nice one, @Arty62

0 Likes
WillB1
First Poster
Options
Galaxy S9 Series

I have cleared the cache and data in the Samsung s9plus email app and set up my optusnet.com.au email again however same problem. Can not send?? 

Emails received OK.

SMTP outgoing settings all appear to be as suggested by optusnet??

Where is the function here to send screen shot of error??

Is there a group that can assist.

0 Likes
msavaram
First Poster
Options
Galaxy S9 Series

The latter part of the advice worked for me. Thanks! 👍

0 Likes