I'm on a different thread with over 30K plus people using call recording apps (I use ACR Pro) and I can no longer hear the caller only my voice, inbound and outbound calls.
I had the S8 plus which worked perfectly so what has Samsung done to permissions on the S9 plus which I'm now using, speaking with others it has also affected the S9.
It was very quick for Samsung customer service (UK) to put blame on the app developer but this isn't an issue with the app it's the phone.
Can someone from Samsung please tell me if this can be fixed or the S9 plus is useless to me and approximately 1.5 million other ACR users using Samsung's S9 devices.
For me the facility to record is paramount, it's not an issue with the latest version of Oreo as it works on other handsets.
Samsung what have you done ?
Thanks for joining in, Samsung won't help you nor is there a fix anytime soon.
Hand the phone back and if you want the S9 or S9 plus models or 8's here's a seller on eBay I can vouch for you also get 30 days peace of mind I purchased mine and it works perfectly and your save a few quid
Link below good luck
Using any voice call recording app in s8+ only can record my voice. Not recording other side voice.
I call them they reset and etched.
Then send ur cell to us we will see it. It takes 7days.
My question is. Why not Samsung put built in voice call recording option in their phones app. They have to think about it.
This is basic .
SAMSUNG WEAK POINT
They do have it. I'm not so sure if it’s still enabled, but I'm trying to see if the Korean version has it on.
It’s called: Native Call Recorder. Search for it, and you can see that a few years ago when you used to root the device and edit the CSC file, you could copy and past a command line that gave you the feature.
The seller I've pasted a link to imports all phones hence work fine with any call recording app.
Samsung haven't done themselves any favours adhering to Google's security policy.
I got this from Samsung:
I know this is really important to you, please let me explain further.
Here at Samsung, we take customer feedback very seriously and we will ensure that your feedback is forwarded to the appropriate team for further analysis.
To send software feedback straight to our developers, please use the Samsung Members application. If it's not built in on your device, you may download it from Google Playstore. To be able to send feedback on Samsung Members, please open the application, select Support and tap on Send Feedback. This will allow you to ask a question or send an error report.
I can assure you that we appreciate all customer feedback and use it to drive future innovation and improvements. I will ensure that your comments are passed to the relevant team so we can address any areas for improvement. You can also leave feedback on our Community Forums on the Website.
Should you have any other queries, please let us know.
If you require additional support, please contact us on 0330 726 7864 (UK) or 0818 717 100 (EIRE), or respond to this email and I will be more than happy to help.
So I've done as suggested. The more that do the better. Mention ripa2000 legislation as that allows call recording in uk.
I'm promoting Samsung imports because people like Samsung phones (like me) if as many people in the UK don't buy UK handsets then in my opinion this will make enough of a dent in there sales to raise awareness of the issue complaining to customer service falls on death ears however I still suggest doing so. I hope that clarifies my position on the matter.
I will add if I haven't helped you get what you wanted then ignore my comments, have you read them all ?
Now I've got a bit more time I wanted to touch base on my my recent comments.
Samsung have posted an official review which reads as follows:
Based on Google’s security policy and local law, Samsung has blocked call recording through 3rd party applications. Thus this operation is intended behavior. However some 3rd party application developers had found a detour to record each voice during calls and applied it to their apps. Those applications have been working on previous Samsung devices whereas is blocked on S9/S9+ device due to improved call recording solutions. So we have a plan to apply this solution on old models.
So in other words there have been sufficient complaints across the world with S9 devices running Exynos which is what's preventing your phone if you have one from recording calls for them to release the above statement.
I'm following other threads and were all suggesting the same thing
1) Phone Samsung and complain, explain you use the app for work (helps more if you say that)
1.a) Not only does call recording not work but on the S9 devices with Exynos there is an issue affecting calls where the line goes blank so complain about that to, they are aware of this.
2) Tell them because it can't be fixed you are going to return the device.
3) They do ask you to raise your complaint through the Samsung member app, politely decline and ask the advisor to pass your complaint to the app development.
4) Send your phones back
5) If you want a Samsung that works and that isn't going to change to these devices buy one from the link I've attached.
6) If you don't want a Samsung anymore send it back and get a different device.
7) If you want to keep your UK version that you've just got on contract or purchased wait for Samsung to release an update, and if you've had a Samsung long enough you all know how long it takes for them to do that, bearing in mind they are looking st each Country and local Law. (There doing this from Korea not something there doing in the UK)
By doing the above your get your complaints registered. By sending the phones back Samsung are going to realise this is a serious situation because there going to have a stockpile of handsets (keeping them isn't going to help) and hopefully there will be a fix but I can tell you now the NEW DEVICES are more likely to have a fix before release then a software update to fix the S9's currently out at the moment!
So whoever asked me why I'm promoting the imports is
1) You have a working phone if you want a Samsung.
2) You don't have a Samsung that doesn't work.
3) Samsung will have a nice stockpile of handsets and future phones will NOT have this problem
I hope that answers your question
However if not ask away if I can clarify my justification to your question in more detail.
Thanks @Ryan23 for the tip and the welcome,
But, Samsung might not really have a choice as their S9+ specifications / productpage dosent mention that "Call Recording" is a removed feature from the standard Android 8.0 release. Its a undisclosed deviation.
I will continue and try my way here in Sweden with the Swedishs laws as best as I can
I forgot to mention the Google pixel 2 have recording issues and the Huawei P20 and pro also have issues.
Here's a link which a developer started to answer questions (ACR) #COPLUK ask away regarding other manufacturers in that thread regarding this.