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Original topic:

Call recorder

(Topic created on: 05/02/19 17:11)
Ryan23
Voyager
Options
Galaxy S9 Series

I'm on a different thread with over 30K plus people using call recording apps (I use ACR Pro) and I can no longer hear the caller only my voice, inbound and outbound calls. 

I had the S8 plus which worked perfectly so what has Samsung done to permissions on the S9 plus which I'm now using, speaking with others it has also affected the S9.

It was very quick for Samsung customer service (UK) to put blame on the app developer but this isn't an issue with the app it's the phone.

Can someone from Samsung please tell me if this can be fixed or the S9 plus is useless to me and approximately 1.5 million other ACR users using Samsung's S9 devices.

For me the facility to record is paramount, it's not an issue with the latest version of Oreo as it works on other handsets.

Samsung what have you done ?

648 REPLIES 648
Ryan23
Voyager
Options
Galaxy S9 Series

Hi MHCB

 

im sorry this is still a problem for you, I’m in the UK and running Exynos which all works using ACR. 

 

I know your using boldbeast ive attached a couple of links and hopefully they may help your situation.

 

https://www.boldbeast.com/android/call_recorder_troubleshooting.html

 

https://www.boldbeast.com/forum/forum1-boldbeast-call-recorder.html

 

I would try these and as mentioned you may get more support then I am able to offer.

 

If this does not help you can try ACR they do a free version (not sure in your Country) but you would have to delete boldbeast so I would recommend a backup of your existing recordings.

 

good luck 

 

Ryan 

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MHCB2009
Explorer
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Galaxy S9 Series

Hi Ryan

Thanks 

Actually Ivrey ACR no use and the boldbeast asking me to root my phone and the its will work , which I'm refusing to do as I will lose my warranty. 

Hope so soon we will have solutions .

Both links I'm sharing already mi issues and no use till now. 

 

Last advised who ever the call recording is important him better don't update to Pie android because I will lose the call recording option.

 

Regards 

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mughal
First Poster
Options
Galaxy S9 Series

Hi, i also dont see call recording feature in my S9, did you manage to find solution?

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Celone
Explorer
Options
Galaxy S9 Series
Hi, unfortunately no solution yet. I'm still reluctant to upgrade to Android Pie due to the call recording limitations. Rooting seems to be a solution, but then you would lose OTA update capabilities. So for now, I'll stay on Android 8. @all: Please share if you found a solution running ACR or any other call recording app on Android 9. Cheers!
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mughal
First Poster
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Galaxy S9 Series

I didn't have this feature even when using Android 8, now using Android 9 Pie but still call recording not available, may be its restricted in UAE or by Operator but this features is not enabled, not making any sense to restrict / block this useful feature .. will update if find any solution.

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Ryan23
Voyager
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Galaxy S9 Series

Hi guys thanks for questions and answers.

 

Im in the UK and all is working fine here, Samsung have blocked all recording apps if there is any dispute to local Law in regards to recording calls. 

 

My only advise is to check local Law and speak with Samsung customer service in your Country/region check with them, they will probably tell you it’s nothing to do with them it’s to do with the 3rd party apps but what you need to establish is the Law.

 

Go to the app developer they are normally quite helpful and have there own forums which are app specific (I found that to be helpful to me using ACR)

 

I hope that helps, if so please come back and share you experience.

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MHCB2009
Explorer
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Galaxy S9 Series
Hi everyone
Actually most of app developers asking to root our phones but not useful for us to do that.
If any have solutions share it please.
Regards
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muddy79
First Poster
Options
Galaxy S9 Series

Hi,

Simply, call recording via 3rd party apps (like ACR or boldbeast or whatever) has been blocked by Google in Android Pie. There is NO workaround besides rooting the phone (which is not an option for most users, due to security issues, warranty policy, not working features like Google Pay etc.). 

Call recording is available ONLY for built-in applications, like default dialer.

Ironically, Samsung HAS this feature available in their default Phone application, but this is DISABLED for most of the phone variants (or CSC settings in Samsung world). I have no idea how to convice Samsung to enable this native feature in countries where call recording is completely legal, like in most EU countries (with some exceptions like Germany). Unfortunately, it's opposite: Samsung disabled it by default and enabled in a few markets: probably in UK, Vietnam, Korea, maybe some few other countries.

I DO NOT understand these policies:  both Samsung and Google are ignoring their customers.

Since call recording saved my life a LOT of times so far, I've decided NOT to update my phone to Android 9. I will use Oreo until Samsung (or Google) changed their rules, or the device is dead. After that, call recording feature availability will be one of my top priorities when looking for a replacement phone - there are some brands which provides this feature out of the box, so no reason to stick to Samsung (unfortunately...)

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Grzegorz79
Navigator
Options
Galaxy S9 Series
There is any chance to unlock this call recorder ?
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muddy79
First Poster
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Galaxy S9 Series

By user? Only rooting the phone.

By Samsung? Just their decision to add one option to the configuration in CSC 

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Grzegorz79
Navigator
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Galaxy S9 Series
And by app developers?
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COArikan
Apprentice
Options
Galaxy S9 Series
Hi all,
I'm very angry about blocking Call Recording issue on S9.
I tried lots of app for recording calls and all of them fails by hardware blocking.
And it is required to root the phone to enable this block!
But, at last, I found an app (Call Recorder - Automatic by Smart Media - hopy.com) working like a charm!!
It is recording and store recorded calls to Dropbox/GoogleDrive (not sending e-mails which Total Recorder does)..
https://play.google.com/store/apps/details?id=il.co.smedia.callrecorder.yoni
It is not complex like ACR or Total Recorder but it is at least recording all the calls..
If anyone need it, give it a try..
Celone
Explorer
Options
Galaxy S9 Series
@COArikan: thanks for the update! Are you running Android 9 (Pie) on your Samsung Galaxy S9? You can find the Android version under: Settings > About Phone > Software Information (here the first row displays the Android version). Thanks for sharing!
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COArikan
Apprentice
Options
Galaxy S9 Series

I was using at Android 8.1 Oreo and also switched to One UI 1.0 (v9) last week..  Build nr. is currently: PPR1.180610.011.G960FXXU2CRLI .

If Pie is newer version, I think it is not updated on our region (Turkey) yet, becuase my S9 says it is updated for the latest release.

And Call Recording is still working :smiling-face:

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mughal
First Poster
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Galaxy S9 Series

I dont understand why the hell this feature is not enabled in United Arab Emirates, it was not availbale neither on android 8 nor i updated to android 9 with one ui .. also not getting the reason to blocking this feature by samsung or region.

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Caffrey
Explorer
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Galaxy S9 Series
I'm having the same problems on my s9 acr recorder wont working. I'm very angry about it cause I use the app slot for work. I hope they can fix it. Keep me updated about it please
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JOXBEX
Apprentice
Options
Galaxy S9 Series

Hello good, yesterday update to version 30.2 and has an option for android 9 and I get the feeling that it sounds better ... someone has tried it?

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D-Green
New Member
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Galaxy S9 Series

Sorry but this version is Not working on My S8 😞

It claims you need to use your speaker to record but I tried and seems same issue.
Any tips and tricks for me?

BR, D

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pablox
Explorer
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Galaxy S9 Series

I decided to not update my phone since I bought it. Call recording still works for me, but the nagging messages to update the phone are super annoying.

 

I wonder why they have not disable the camera? It is "illegal" to record a voice, but voice and video is okay? Double standards 🙂

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Grzegorz79
Navigator
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Galaxy S9 Series
Any news ? Last time was the same oreo was blocked but people from bloodbeast or acr find hole and recording start working now will be the same ?
I cant root my phone
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Celone
Explorer
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Galaxy S9 Series
Nothing new yet. Unfortunately there is a permanent "software update" notification on my phone now. Any idea on how to get rid of it (without accepting the update to Android 9)?
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