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Original topic:

Call recorder

(Topic created on: 03/05/18 20:08)
Ryan23
Voyager
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Galaxy S9 Series

I'm on a different thread with over 30K plus people using call recording apps (I use ACR Pro) and I can no longer hear the caller only my voice, inbound and outbound calls. 

I had the S8 plus which worked perfectly so what has Samsung done to permissions on the S9 plus which I'm now using, speaking with others it has also affected the S9.

It was very quick for Samsung customer service (UK) to put blame on the app developer but this isn't an issue with the app it's the phone.

Can someone from Samsung please tell me if this can be fixed or the S9 plus is useless to me and approximately 1.5 million other ACR users using Samsung's S9 devices.

For me the facility to record is paramount, it's not an issue with the latest version of Oreo as it works on other handsets.

Samsung what have you done ?

648 REPLIES 648
abbutayyab
Explorer
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Galaxy S9 Series
thank you very much for these incredible support and information
Rapturoso
Navigator
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Galaxy S9 Series

@Ryan23 wrote:

IMPORTANT UPDATE !!!

 

BOLDBEAST CALL RECORDING HAS FIXED THE ISSUE RECORDING WITH S9 MODELS PLEASE DOWNLOAD AND CHECK. (GOOGLE PLAY STORE)

 

I HOPE YOU ALL FIND THIS HELPFUL.


Ok so how did you get it to work? I have downloaded it and tried to test it but again all I hear is my own voice and not the other side of the call when I play the files back.

 

What exactly needs to be set in the call recording settings to record the full conversation? You didn't provide a list so it would be appreciated if you could reply to this with clear instruction on how to get it working. Thanks.

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Taradem
Explorer
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Galaxy S9 Series

Set the mode 7 ,works for me .

Finally! 

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Ryan23
Voyager
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Galaxy S9 Series

Ok download the app, BOLDBEAST 

 

Then go to this link 

 

https://www.boldbeast.com/android/call_recorder.html

 

Scroll down to the bottom and update the app to version 11.1 

 

Enjoy recording calls again.

alle090
Apprentice
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Galaxy S9 Series

Ryan forgot to add source; Here you can find Boldbeast statement where we mentined that it CAN take a while before the update hits Google Play store!

 

https://www.boldbeast.com/forum/post6494.html#p6494

 

It still hasent appeared in the Strore for me, but you CAN find it on their website here;

 

https://www.boldbeast.com/android/call_recorder.html

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Ryan23
Voyager
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Galaxy S9 Series

I've been working hard for you guys to try and get some sort of resolution, I hope it works for you all and finally we can all enjoy our Samsung phones. 

 

Ps we beat Samsung 👌

 

 

Ryan23
Voyager
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Galaxy S9 Series

Yeah sorry I forgot to add the link, but it's up there now 

 

I hope I've made your day guys 

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pablox
Explorer
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Galaxy S9 Series

I have updated to the 11.1 version and sadly it doesn't work for me. I can only hear my own voice. I also tried Mode 7. No luck 😞

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Ryan23
Voyager
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Galaxy S9 Series
Pablox

Delete the app kills all running tasks, restart your phone and try again exactly as mentioned.

It should work.
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