I'm on a different thread with over 30K plus people using call recording apps (I use ACR Pro) and I can no longer hear the caller only my voice, inbound and outbound calls.
I had the S8 plus which worked perfectly so what has Samsung done to permissions on the S9 plus which I'm now using, speaking with others it has also affected the S9.
It was very quick for Samsung customer service (UK) to put blame on the app developer but this isn't an issue with the app it's the phone.
Can someone from Samsung please tell me if this can be fixed or the S9 plus is useless to me and approximately 1.5 million other ACR users using Samsung's S9 devices.
For me the facility to record is paramount, it's not an issue with the latest version of Oreo as it works on other handsets.
Samsung what have you done ?
Here's a link in relation to calls going silent during calls.
> As mentioned Samsung are looking to release an update with there own app implemented on the device taking away 3rd party applications usability.
This is illegal in the EU, because it limits consumer choice.
I really dont like the idea of Samsung making this feature exclusive on their phones. Just like the Work Space feature in Android 8.0. Why in the ***** should Samsung Knox be involved in the encryption feature for my work in an default Android app?
Same with Call Recording, it is probably going to be tied to the Samsung Account. Just like Health, Calender, Cloud, Pass and wallet.
Sorry to be the burden of bad news but that's what I'm finding out in other threads and it would be up to the app developers to take Samsung to court over the legalities of stopping 3rd party applications on there devices.
Hi abbutayyab, thanks for joining in the conversation.
There is no official link for a group of complaints to Samsung they have diverted this very cleverly.
My advise is if you've got the S9 phone your local Samsung customer services number get through to complaints and tell them a full account of the issue
1) When in calls your phone goes silent sporadically.
2) You are no longer able to use recording apps available on Google's play store which you use for work or in my case conversations with Hospitals and Doctors.
At this point they will ask you if you've done the most recent update (which was meant to fix the silent calls and it didn't)
Tell them you have and it's still doing so and explain how important it is that your able to hold a clear conversation with the other person.
With the App recording feature it depends what Country your in to the responce your get.
The normal responce is, it's the developer software that doesn't work isn't compatible.
If they say that ask them why on the Snapdragon versions it works fine. At this point the customer service agent won't know what to say and probably put you on hold. (Lol)
When they come back tell them how important the app(s) is to you personally and you've checked online to find out Samsung have blocked the ability to record (if they don't know)
At this point make a formal complaint that your unable to use apps available on the Google app store and get them to send the complaint to the app development team at Samsung (this is the important bit as it goes back to Korea)
After all of the above ask them what your meant to do now that your unable to hear the other person properly and unable to use important apps which are available to everybody.
When they go quiet on you (as they normally do at this point) they will suggest to send the phone in for repair. Tell them NO because you need a phone (which is why you purchased one) and don't want a repaired device having only just purchased it. Then tell them you want to hand it back and a full refund. (If you purchased it from them directly ask them to send you a pre-paid bag to send it back) if you purchased it from elsewhere ask them for a FAULT CODE to enable a return to the retailer. If your in contract then do the same thing with a FAULT CODE and tell them you've spoken with Samsung and the device is faulty and your unable to use applications available on Google's play store as these have been blocked by Samsung and they didn't tell you when you got the phone nor did you know. If that fails try and sell it if you really get stuck and want rid.
That's all I can advise I hope it helps in someway but there is no fix anytime soon.
Feel free to look at a link in previous comments to purchase one should you be able to get out of your one (if you still want a Samsung)