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Original topic:

Call recorder

(Topic created on: 21/08/19 17:25)
Ryan23
Voyager
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Galaxy S9 Series

I'm on a different thread with over 30K plus people using call recording apps (I use ACR Pro) and I can no longer hear the caller only my voice, inbound and outbound calls. 

I had the S8 plus which worked perfectly so what has Samsung done to permissions on the S9 plus which I'm now using, speaking with others it has also affected the S9.

It was very quick for Samsung customer service (UK) to put blame on the app developer but this isn't an issue with the app it's the phone.

Can someone from Samsung please tell me if this can be fixed or the S9 plus is useless to me and approximately 1.5 million other ACR users using Samsung's S9 devices.

For me the facility to record is paramount, it's not an issue with the latest version of Oreo as it works on other handsets.

Samsung what have you done ?

648 REPLIES 648
Ryan23
Voyager
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Galaxy S9 Series

Yes it will work and yes you continue to get updates from Samsung and no it will not affect the feature 

Sphere
First Poster
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Galaxy S9 Series

Hi Ryan, I have a Samsung Galaxy s10 (SM-G973F) running Android 9. I've had the phone for a couple of months I reside in the United Kingdom my phone is unlocked and was purchased from an online retailer.

 

I have followed the instructions exactly as you have posted it worked fine on my Samsung Galaxy S9+ but I am unable to get them to work on the Samsung Galaxy S10. Do you know of any method that may work on the Samsung Galaxy S10.

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Ryan23
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Galaxy S9 Series
Hi kopjeKoffie my CSC code has now changed to THL.

I don't know of any other way other than changing it by installing new software which can be done using a computer please see previous threads (not easy)

Hope that helps
Goodole1
Explorer
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Galaxy S9 Series

Celone, what country are you in now? I'm in the USA and I'm wondering if I can do that here. My phone was purchased unlocked from Best Buy.

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Ryan23
Voyager
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Galaxy S9 Series

I'm in the UK but you should be able to do it without a problem 

Celone
Explorer
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Galaxy S9 Series

@Goodole1: I'm based in Germany. The Thai sim approach worked for me as well as for Ryan in the UK. I don't see why it should not work in the US. Anyway, a Thai sim card costs like $10 - so it's worth a try :smiling-face: 

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Goodole1
Explorer
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Galaxy S9 Series
Thanks, I'll do some research and see if I can't get one.
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moss2
New Member
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Galaxy S9 Series

Did you factory reset the phone from the Settings or by pressing the Volume Up + Power key at boot up?

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Ryan23
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Galaxy S9 Series

From settings

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LL8
New Member
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Galaxy S9 Series

@Grzegorz79 wrote:

so my card whatt i buy this caard not working phone show me problem with  MMI i check also on my girlfriend device s9 same problem MMI
maybe i need activate this card but i dont know how


Are you using a phone with multi-CSC? I tried the Thai SIM method on my S9 and it fails as well as it appears that SM-G9600/DS is not a multi-CSC enabled version.

 

You may try the method mentioned here to see if your phone is a multi-CSC: https://www.droidviews.com/how-to-change-csc-in-samsung-galaxy-phones/.

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leonkehoe
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Galaxy S9 Series
Clever.
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Lucian_C
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Galaxy S9 Series
Ryan23
Voyager
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Galaxy S9 Series
There are open Law suits already hopefully Samsung May sort this problem out and update accordingly.
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tomesiek
Explorer
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Galaxy S9 Series
@Ryan23wrote: .... You can only use a Thai sim once as soon as you try it in another phone it won’t work (this has been my own experience) .... Hi. This is really sad news because just waist my card on my sister S9 phone. It works but I was hoping that I will be able to use my card on few phones. I'll try to confirm this but just in case I ordered a new Thai sim, when it arrive I will let you good people know how it goes.
Caffrey
Explorer
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Galaxy S9 Series

Yeah keep us updated. What can you do it's your sister. Make her buy you a new thai sim lol

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Dan987
First Poster
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Galaxy S9 Series

Try using Call Recorder from Smart Mobile Tools. It works great on my Samsung Galaxy S10e running Android 10 in United States. There are a lot of complaints about this app on Google Play Store about not being able to hear other end of conversation or intermittently not recording or stopping recording after first minute. I have only been using it for a couple of days but I haven't seen any of these problems.

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Anaod
First Poster
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Galaxy S9 Series

A50 france : not working

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TheNowak
New Member
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Galaxy S9 Series

Hi everyone, I have an idea I'd like to verify - is it possible that call recording could be enabled on EU-distributed phones by setting the location to India or Romania when first setting up the phone/creating a new Samsung account?
EDIT: Nevermind, just found out it's CSC-dependent.

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Seaman
New Member
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Galaxy S9 Series

Removing facilities instead of adding them, Maybe next time I will not buy any product made by Samsung

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