22-03-2018 11:29 AM in
Galaxy S9 SeriesI'm on a different thread with over 30K plus people using call recording apps (I use ACR Pro) and I can no longer hear the caller only my voice, inbound and outbound calls.
I had the S8 plus which worked perfectly so what has Samsung done to permissions on the S9 plus which I'm now using, speaking with others it has also affected the S9.
It was very quick for Samsung customer service (UK) to put blame on the app developer but this isn't an issue with the app it's the phone.
Can someone from Samsung please tell me if this can be fixed or the S9 plus is useless to me and approximately 1.5 million other ACR users using Samsung's S9 devices.
For me the facility to record is paramount, it's not an issue with the latest version of Oreo as it works on other handsets.
Samsung what have you done ?
28-05-2019 12:34 PM - last edited 28-05-2019 12:35 PM ) in
Galaxy S9 SeriesDid you do a factory reset with NO SIM card in the phone and then put the THAI SIM card in the phone before you turn it back on ?
28-05-2019 12:39 PM in
Galaxy S9 Seriesi put thai sim card and after that I make factory reset
28-05-2019 12:40 PM in
Galaxy S9 SeriesYou need to do a factory reset without that SIM card and put it in after the reset. Then turn it on
28-05-2019 12:43 PM in
Galaxy S9 Seriesok i try now thank you and after that i'll inform you
28-05-2019 01:21 PM in
Galaxy S9 Series28-05-2019 02:44 PM in
Galaxy S9 Seriesso my card whatt i buy this caard not working phone show me problem with MMI i check also on my girlfriend device s9 same problem MMI
maybe i need activate this card but i dont know how
28-05-2019 03:02 PM in
Galaxy S9 Series30-05-2019 07:59 AM in
Galaxy S9 SeriesHey, just wanted to let you know that Ryan's suggestion with the Thai SIM card worked for me as well. Thanks Ryan!
Steps:
1. Use Samsung backup + manually backup your pictures as all data will be erased.
2. Remove all sim cards (I have the dual sim variant of the S9)
3. Factory reset
4. Turn off the phone.
5. Insert Thai sim card.
6. Turn the phone on.
7. Thai language should be preselected. Choose your language.
8. Allow new sim cards settings. This will restart your phone.
9. Go through the phone setup process.
10. Enjoy native call recording
01-06-2019 11:05 AM in
Galaxy S9 SeriesWhats your csc country specific code now after using the Thai sim? Open Settings> About phone> Software information and scroll to Service provider SW Ver. tab. You’ll find the CSC of your device right after your device model number in the first line.
https://www.droidviews.com/how-to-change-csc-in-samsung-galaxy-phones/
I wonder if we can do the same trick but without a factory reset or without having a SIM card from Thailand.
Please post your Service Provider SW version if you want.
01-06-2019 04:13 PM in
Galaxy S9 SeriesTook a Screenshot. Hope I can share Screenshots on this forum...
Hope this helps you guys.
01-06-2019 04:25 PM in
Galaxy S9 Series01-06-2019 11:57 PM in
Galaxy S9 SeriesI got my sim. I have to wait till I get my phone unlocked. Can you tell what is the best call recording app to download before I try the sim. From Ireland
01-06-2019 11:59 PM in
Galaxy S9 SeriesYou don't download any apps as they won't work, Samsung have their own built in call recorder and it's actually really good.
02-06-2019 12:01 AM in
Galaxy S9 SeriesJust make sure you follow these steps
To enable call recording on your Samsung follow these steps
1. Buy a pre paid Thailand sim card
2. Wait for it to arrive
3. Backup your phone
4. Take your sim card out
5. Factory reset your phone
6. Install the Thai sim
7. When your phone starts select your language (it will be default in Thai)
8. Go through the setup using wifi (the sim won't work data unless your actually in Thailand)
9. Take the Thai sim out turn the phone off put your sim card (that you would normally use)
10. Turn the phone on restore your phone
11. Go to your dial pad click on the top right 3 dots and select settings
12. Select call recorder (Samsung's own built in call recorder)
Enjoy!
02-06-2019 01:48 AM in
Galaxy S9 SeriesNice one. I'll give it shot when I get my phone unlocked. If it does work for me when I do try it. Well thanks and I'll update you when I know if it does work.
27-07-2019 10:19 AM in
Galaxy S9 SeriesHi Ryan,
Is the phone supposed to be switched off while performing step 4 and/or step 6?
I just ordered my Thai SIM through eBay. Hopefully this will work for my S10.
Thanks, Marcel
27-07-2019 10:37 AM in
Galaxy S9 SeriesHi Marcel
Step 4 leave the phone on and carry out the reset
and step 6 put the SIM card in when the phone is offl, I hope that helps.
Is your S10 locked to a network?
Kind regards
Ryan 😊
27-07-2019 01:05 PM in
Galaxy S9 SeriesHi Ryan,
My S10 is not locked to a network, so it should accept all SIM cards.
Just to make sure I understand the sequence right Normally when you perform a factory reset, the phone will reboot itself and then shows the set-up screen (language, wifi, etc.). Do you turn of the phone while you are in that set-up screen? Does the set-up screen comes up again when you turn the phone on again with then the SIM card inserted?
Regards, Marcel
27-07-2019 01:18 PM in
Galaxy S9 SeriesOk that’s great and sorry I wasn’t specific it is really important you need to put the SIM card in whist the reset is taking place otherwise it loads the same software, when it starts the language screen will load as normal and if successful it should be in Thai language just click on the select arrow and pick your preferred language 😊 I hope that helps
27-07-2019 01:48 PM in
Galaxy S9 SeriesThanks!
I will post an update once I have received the SIM card. I ordered it through eBay so it might take some weeks to arrive.
27-07-2019 02:02 PM in
Galaxy S9 Series