broken screen and dead battery

[claydiezel]

hey everyone, my galaxy s9 has a broken screen and i cannot access anything from it so far. i need to know how to get my data off of it. my galaxy s6 has a good screen but the battery is shot. the s6 will only show a battery with a lightning sign on it and i need the data off of it also. someone please help. 

[BandOfBrothers]

I'm wondering if you can use a computer and a software suite and hook up the phone as then you maybe able to access the phones storage although this process normally includes a pop up on the phones screen to allow access.

I use android transfer as I use a Mac book Air.

A shop might be able to help or a Samsung Experience Store or Service Centre.

I assume you've not backed up to a sd card or Samsung Cloud or another online vault.

[Anonymous User]

Hi .
if you download Samsung switch to a laptop you should be able to retrieve file and data from both phone's.
hopefully this will help.