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Original topic:

broken screen and dead battery

(Topic created on: 31-08-2020 05:07 AM)
claydiezel
First Poster
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Galaxy S9 Series

hey everyone, my galaxy s9 has a broken screen and i cannot access anything from it so far. i need to know how to get my data off of it. my galaxy s6 has a good screen but the battery is shot. the s6 will only show a battery with a lightning sign on it and i need the data off of it also. someone please help. 

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2 REPLIES 2
BandOfBrothers
Superuser II
Superuser II
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Galaxy S9 Series

I'm wondering if you can use a computer and a software suite and hook up the phone as then you maybe able to access the phones storage although this process normally includes a pop up on the phones screen to allow access.

 

I use android transfer as I use a Mac book Air.

 

A shop might be able to help or a Samsung Experience Store or Service Centre.

 

I assume you've not backed up to a sd card or Samsung Cloud or another online vault.

 

 


Current Phone >Samsung Z Fold³ 5G.

Back Up Phone > Note 20 Ultra 5G SM-N9860.

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Anonymous User
Not applicable
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Galaxy S9 Series
Hi .
if you download Samsung switch to a laptop you should be able to retrieve file and data from both phone's.
hopefully this will help.
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