01-10-2018 02:22 PM in
Connected to earpiece Mic over Bluetooth with no issues.
However when I also connect to car stereo and send calls to earpiece then during calls it pops and crackles the sound.
S7 doesn't have problems so assume it's an S9+ issue
Any ideas ?
04-10-2018 07:45 PM in
The phone is paired with an earpiece and a kenwood car stereo dpx-7000-dab
Whenever calls are set to go to the earpiece and media directed to stereo. This is scenario I have the problems.
I don't even need to be connected to the car and I get these problems.
If I unpair stereo it's fine.
If I set calls and media to stereo I think its fine.
Latest software on phone and stereo.
Been happening for 3 months now.
Changed many earpieces as thought they kept breaking.
04-10-2018 07:54 PM in
Hi again, thanks for letting us know. Do you have this issue when connected to other Bluetooth connections or speakers for example? We'd just like to figure out if the issue is only occurring when used with the car stereo. Have you tried disconnecting completely and pairing up both devices again to see if this changes anything?
04-10-2018 08:08 PM in
I've unpaired everything and reset several times.
Cleared caches etc. Factory reset phone and stereo.
Tried with a Bluetooth speaker connected before and no separate issues. Only when paired to stereo and calls sent to earpiece seperately.
08-10-2018 12:56 PM in