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Original topic:

Bixby not responding to voice or button.

(Topic created on: 20/03/18 14:00)
DiamondLucy
Apprentice
Options
Galaxy S9 Series

Bixby has stopped working completely. No voice response and no button response. There are only the three little dots at the top of the bixby section when I swipe right, no bixby world icon and no cog icon, either.
The "my bixby" card which showed my world ranking has also disappeared. 

One suggestion to wipe data and cache of all bixby apps did not help. 
Hope you can help?!

20 REPLIES 20
Jackclark
Apprentice
Options
Galaxy S9 Series
I am having the same issue!!
0 Likes
DiamondLucy
Apprentice
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Galaxy S9 Series

Hi Jack, ok, I'm in a chat session about it now with Samsung so will update back here if I can sort it out.  

Jackclark
Apprentice
Options
Galaxy S9 Series

Thank you!!

DannNight
Apprentice
Options
Galaxy S9 Series

Am having the same problem. 

Jackclark
Apprentice
Options
Galaxy S9 Series

If alot of people are having the same problem maybe they have done something in an update or there is a universal solution i am glad that there are others having this problem on the same day tho 

DannNight
Apprentice
Options
Galaxy S9 Series

Mine was working last night. Only stopped this morning. 

0 Likes
Jackclark
Apprentice
Options
Galaxy S9 Series
exact same as mine
Solution
DiamondLucy
Apprentice
Options
Galaxy S9 Series

 Hi Jack, I was told to switch phone off and remove sim card and put it back in and turn phone back on. 

Bixby didn't work straight away.

I swiped to bring Bixby page on and touched the 3 dots at top right of page I found Bixby Home in the settings list (it wasn't there before) and was able to clear cache and delete data. 

After doing this the blue Bixby page came on screen! As he's completely wiped I've got to start again but yay, I actually really like Bixby! Hope this helps!

Lucy 

View solution in context

DiamondLucy
Apprentice
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Galaxy S9 Series
Hope my reply to Jack helps!