Hi, My problem is the "badge count" on the app icon for Messages and WhatsApp, as this is showing the wrong information.
If I receive a new message, either on Messages or Whatsapp the badge count is temporarily correct, but if I read one of those messages, leaving others unread, the badge count disappears, showing no unread messages, which is wrong.
EG at the moment I have one "unread" message in Messages. I know what it said because I saw the popup when it oringally came. I don't want to "read" it as I haven't dealt with it yet. This unread message doesn't show on the badge count unless another message comes through. Then it says 2, correctly. But as soon as I read that new message the badge count disappears.
Likewise with Whatsapp, if I receive 5 new messages the badge count correctly shows 5, but if I read ONE of those messages the badge count disappears, showing no unread messages.
I have the Samsung S9, but had the S7 until recently and had exactly the same problem with that phone. I think it started a few months ago. I have tried everything in the settings. I have also sent a message to Samsung Support asking for help on this, but haven't heard back from them.
This really annoying - can anyone help please?
Did you ever get to the bottom of this? I just purchased a Samsung S10e and tried to return the phone after three days because I couldn't get unread badges to work once I'd opened the app.
Unfortunately I managed to "open the box" while using the phone so they wouldn't accept returns. 😂😂
I have the same problem. Started in S8 I think, continued with S9 and S20. At first it was a bit more. Now it shows 8 messages in Whatsapp when I have 1 message. Also text message count is wrong. Really hope to receive correction after many years.