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Original topic:

Backup

(Topic created on: 25-07-2018 10:05 PM)
Suzannescott
First Poster
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Galaxy S9 Series

Backed up my photos to the cloud before getting a new phone got my new phone n non of ny photos have gone on my phone ive signed into the cloud etc not working i have photos of my niece who died and my dad who died last week on there im devastated please help 

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1 REPLY 1
BandOfBrothers
Superuser II
Superuser II
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Galaxy S9 Series

When setting up your new phone did you choose the option to use your most recent back up ?

 

Can you check if your photos are still on your previous phone @Suzannescott

 

I back up to Samsung cloud too and the Data is all there but I always create another back up to Dropbox As one example too just in case. 

 

If you deleted the photos off your old phone and it's definatley not in your Samsung Backup or in Google Drive etc then you may find them lost. 

 

There are software programmes available that purport to be able to recover files. How good or affective these are to recover files is subjective and they usually cone at a cost. 

I hope you find a resolution that helps. 

 

 


Current Phone >Samsung Z Fold³ 5G.

Back Up Phone > Note 20 Ultra 5G SM-N9860.

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