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Original topic:

Audio Quality Over Bluetooth Degrades Over Time

(Topic created on: 28-08-2018 11:54 AM)
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Norco321
Apprentice
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Hi,

 

This topic concerns both the S8 and S9, but this only started happening once my S8 had updated to Oreo.

When playing Spotify over bluetooth to my car's onboard bluetooth receiver (BMW) the quality of the audio will become muffled after some time (approx 15mins). I can fix this by switching to DAB and then back to Bluetooth, but simply pausing the song does not work. This happens on the S8 and S9.

 

Any ideas why this started developing when Oreo was introduced?

 

Thanks.

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14 REPLIES 14
Norco321
Apprentice
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@CarlH wrote:

I haven't seen this issue before, @Norco321


Are there any technical guys from Samsung able to debug this issue? I'm happy to run some diagnostics if there are.

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Norco321
Apprentice
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I guess that's a no?
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Norco321
Apprentice
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Still looking for solutions for this 😞

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CarlH
Moderator
Moderator
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You could report this using the Members app on your phone, @Norco321. When it happens next time, open the Members app and select the send Feedback option and log the error report. 

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Norco321
Apprentice
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Ah I didn't know about that app. 

Thank you.

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