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Original topic:

3 months breakdown cover?

(Topic created on: 09-04-2020 12:33 AM)
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Mir3la
First Poster
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Hi there,

 

Just before the corona virus situation I made an appointment to repair my screen (burn). The day I went there they told me they can't take it and that the store might close soon until further notice. My issue was that my warranty was available only till the end of march but the manager assured me that I still can get it fixed till june. Is there such thing? How do i book in the repair, then? They ask if the phone it's older than 24 months, and if it is you need to pay £239. Please help!

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2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
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The manager of the shop should have made notes on their instore system to show you visited on a certain date to affect a repair and was declined due to the stores temporarily closing due to the COVID-19 pandemic.

 

When you go back approach the same manager for support.

 

You should be fine.

 

🌈 Stay Safe  🌈 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Mir3la
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Thanks a lot for your reply. I am just hoping the store will open till June.. 

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