Support

Open search

wifi problems

Highlighted
First Poster

i have a samsung s9 and works perfectly, never had any problems with it at all, however last few weeks it has problems connecting to my wifi network,it keeps logging off and i have to reconnect,or it keeps logging off and on ,and thus using a lot of battery,does anybody think that this is a problem with the phone? i have several other itwms using wifi,and no problem with them at all, thanks in advance

4 REPLIES 4
Highlighted
Moderator
Moderator
@phoenix1971: Following an update it can be beneficial to perform a Soft Reset to address any issues that may have arisen. To proceed, please press the Volume Down and Power buttons together for around 10 seconds until the phone restarts.

If the issue persists, try removing your router from the S9 and re-adding it: Settings > Connections > Wi-Fi > Select your router > Forget > Turn Wi-Fi off and on again via the switch at the top, select your router form the list of available connections, and enter the relevant details.

To ensure that your connection isn't being interrupted by an application, please go to Settings > Connections > Wi-Fi > Tap the 3 dots in the top right > Advanced > Wi-Fi Control History. If you can see an app listed here that has switched off your Wi-Fi, you may wish to uninstall the app, or check the app permissions via Settings > Apps, to see if there's an option to prevent this.
Highlighted

thanks for that ,ive done the soft reset already and also checked the router, ive just checked the connection and there was an app which i havent used for months there,so ive uninstalled it, and will see what happens now,

Highlighted

well ive done everyhing that was suggested, and its stll doing the same thing ,and getting annoying now , any help is welcome, thanks

Highlighted

now ive done all that,and still having problems, would a proper hard reset help at all, or is it more likley to be a hardware fault on the phone and not software? thanks

Top Liked Authors