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Valid messages are going to Spam folder in Samsung email app

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Apprentice

For the last 2 months about 80% of messages from a family member started going into the spam folder in Samsung's email app.  (I am talking about Samsung email app, not Gmail or Microsoft Outlook, which is all I can find from a google search.)  I tried making the sender a VIP, and I hit "Remove from spam," but new messages keep going in there.  I'm guessing this started after an Andoid update.  I didn't notice it for a couple weeks until the family member asked why I wasn't responding to emails.  I said "What emails?"

 

Any suggestions?

2 REPLIES 2
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Superuser I
Superuser I

So do all other emails from other sources go into your inbox as they should  ?

 

Are the emails you send to your family member recieved ok ?

 

Is this only happening with emails from your family member ?

 

If so then there must be something with their email address or email body content that's alerting the spam filters in the Samsung email app.

 

What happens if you use another email app instead of the Samsung option @Qranger  ?

 

You could send this as a bug report to the Samsung Developement Team via your Samsung Members App however as it's possibly only happening with your family members emails this much more like an issue from the emails being recieved and not so much an app fault.

 

Personally I've not had this issue using the Samsung email app.

 

 

My advice comes from being a UK Samsung Phone User.

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.1 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

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First Poster

Having the same issue, atleast half the emails i get end up in jusnk when only maybe 10% of them are i really hope they fix this soon or atleast give you a way to mark email addresses as "not spam"!!!

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