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Smart lock not working!

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Explorer

Please fix this samsung. It is PATHETIC  

I have to unlock my phone constantly when I'm home. I've set many safe locations where my phone should be unlocked, yet this rubbish feature doesn't work. 

I've reset cache, data, cleared all safe spots, started again, nothing doing. Useless .. 

REALLY ANNOYING!  

93 REPLIES 93
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I agree! In the last 2 weeks, this has completely failed. I also found that NOTHING fixes this. I completely agree that these steps do not work anymore. I don't know what update occurred, but I'm sick of it and have given up. I hate this forced security!

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Only got my samsung phone the other day so only just got round to trying the smart lock feature, it worked fanasically for the first few times I used it inside my home then for no reason it stopped working, I've tried deleting location and resetting it but have to use pass code or fingerprint every time I want to unlock it, seems like this issue has been going on for quite a while, a shame, it was great for the 10 minutes it worked!

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Did you add a work or school account for email, and shortly after the smart lock stopped working?
This is a well but also little know issue.
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First Poster

I found a solution on another site. It worked for two different Samsungs.

Go into Google Maps and select Google Location History. When you get into your google account , make sure only one device is enabled (namely the phone you are using).  Smart Lock now works

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Make sure Google Location History has only one device selected - worked on two separate Samsungs
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Thanks, I'll look into that and check, I was thinking it might just be bad reception for the sattelite or whatever it uses as it does work at home now and then but not all the time

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No, I just set it up for at home, it worked initially but after about half an hour it just stopped, I'm thinking it might be poor reception with the sattelites

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First Poster
Me as well. This is my second and will be my last Samsung device.

@JtB2019 wrote:
Me as well. This is my second and will be my last Samsung device.

It'll be my last Samsung device too, but not because of the smart lock - because of all the bloatware. I already have all my info in Google... .why would I want to share it with Samsung too? I think I'll get a Pixel as my next phone.

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An excellent choice, I'll do the same or maybe a OnePlus. I'll miss the S-Pen but so be it. Have a good weekend.
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