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Samsung S9 Plus not updating OS

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First Poster

Looking for a little assistance please.

 

I live in the UK and own Samsung S9 Plus (SM-G965F) however this phone is not receiving OTA updates (OS still stuck at Android 8.0) and when connected to Smart Switch the application tells me that the software is up to date.

 

The phones CSC is G965FOXM2BRG8, which I am led to believe is a Multi-CSC firmware and not sure if this is the root cause of the issue and if this somehow needs to be changed to a UK specific CSC so that OTA updates can commence normally?  I'd prefer to receive stock updates as there a number of different tutorials out there that can be a tad contradictory, plus I'd prefer not to brick my phone 😉

 

Thanks

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Have you tried updating with either no sim or a different sim in the phone?

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3 REPLIES 3
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Have you tried updating with either no sim or a different sim in the phone?

View solution in original post

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Thanks for the response @NoteGuyIreland.

 

Do you mean popping the SIM and then trying the update over WiFi or via Smart Sync?

 

BTW hit the solved button in error 🤦‍♂️

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New Member

Hello all,

 

my wife's phone hasn't updated once since she bought it a year ago. It is saying the latest software is installed, but hasn't updated since Sept 2018. We have tried a few things already to fix it, including:

 

 

We have also discovered something unusual in that she thought she had a 64GB internal memory, bought from Amazon UK, but in actual fact has 256GB! The model number is saying G960F, which apparently doesn't even come in 256GB!

 

As well as this, her CSC is showing BTU/BTU/TEL, which I have read as Australia. I myself have a Galaxy S9, and mine shows BTU/BTU/BTU. Because of the memory discrepancy, we are wondering whether the phone was actually a refurbished model rather than new, as it should have been?

 

Neither of us are techy people and most of what I have discovered so far has come from reading online. If anyone has any other bright ideas we would really appreciate it. The phone is only a year old and we would rather fix it than sell it!

 

Many thanks,

 

Leeus 111

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