Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

S9 wifi internet may not be available.

(Topic created on: 12/04/18 20:13)
Apprentice
Options
Galaxy S9 | S9+

I have two s9 phones both over last few days since a samsung update on 8th April are coming up an exclamation mark when connecting to my wifi saying internet not available. This happens when it switches between my 2g and 5g ssids. The phones are indeed connected to my wifi as when turning off mobile data and connected to wifi I still get web pages. Although with this error can't download from Google play or connect to anything on my lan.

The issue goes away if I turn off 5g ssid on my router not ideal!! Router has latest firmware and all other devices connect fine as well as an old htc m8 phone no issues only on two s9 phones do I get this anyone any ideas.same issue here although on s8 https://www.google.com/url?sa=t&source=web&rct=j&url=https://forum.xda-developers.com/galaxy-s8/help...

61 REPLIES 61
Apprentice
Options
Galaxy S9 | S9+

Same problem here.  My family has 2 ipads, 2 kindles, 2 S7's, 2 Nest Cams, Chamberlain garage door, 1 Roku TV and a Chromecast device - NONE of which have problems.


I get an S9+ through Spectrum Mobile (up to date on software), and it cannot, CANNOT, stay on my Orbi mesh network (router and one satellite - both up to date on firmware).  The 2.4 and 5 are named the same (by design) and the phone just bounces back and forth all day long between the 2.4 to 5, and in the meanwhile uses data when struggling with wifi.

 

My other phones don't even see 2 networks, just one.  The S9+ displays the network twice.

 

Specturm is no help.  Samsung is no help.  Netgear was no help.


So frustrating.

First Poster
Options
Galaxy S9 | S9+

I have 4 Samsung phones at home: S9, two A5 and J7pro. All of them have the same problem with 5g router. The only solution that works - assigning static IP. Other devices I have - Xaomi and Lenovo don't have this problem. 

 

Correction: checked again - J7pro has no such a problem , just 3 other phones. 

0 Likes
Reply
Observer
Options
Galaxy S9 | S9+

I was also facing the same issue. After that I have tried several methods to fix the issue and now my Internet is working perfectly fine. I have tried methods given here - https://www.tricksntech.com/wifi-connected-but-no-internet-access/

 

So, try each method one by one and the problem will be solved.

0 Likes
Reply
Observer
Options
Galaxy S9 | S9+

I was also facing the same issue. After that I have tried several methods to fix the issue and now my Internet is working perfectly fine. So, try each method one by one and fix Wifi connected but no Internet access problem by yourself.

0 Likes
Reply
New Member
Options
Galaxy S9 | S9+

This worked for me, thanks!

 

This is a fix that Samsung advised me to do.

 

Reset wifi by going to general management, reset, reset network setting,s and re-entering the wifi password.

 

Now it is all ok again.

Observer
Options
Galaxy S9 | S9+

This did not fix mine. I still have the "Internet may not be available" message. 😞

0 Likes
Reply
New Member
Options
Galaxy S9 | S9+

Thanks guys for your comments! i read the whole community report. Samsung should take things seriously. It's started to p****d me off. Ain't fanboys anymore. i experiment this issue as well and tried everything to figure out. Even a hard reset. The issue started after the pie update if i remember. I'm exhausted and frustrated with samsung s**t!

0 Likes
Reply
First Poster
Options
Galaxy S9 | S9+

Same here ! Appart from completely resetting the phone : I've tried everything ! 

Solution #1: Force reboot

Solution #2: Refresh the system cache

Solution #3: Forget wifi network/s

Solution #4: Reset network settings

Solution #5: Connect to wifi while on safe mode

 

I've even resetted and fooled around with my router(s!), security, not security ...  laptops work fine on wifi, i've tried the Static IP trick, to no avail ! 😞 

 

I am completely out of options now ! 

 

Right now :  i'm going out to Tim Horton'S and friends house to see if it works there ...  

 

 

What else have you got Samsung to me me rage against this DAMNED PHONE !?!?!?!?!?  
(cause wifi not working is CERTAINLY NOT the only downside of that abobination of a phone !!!)

0 Likes
Reply
First Poster
Options
Galaxy S9 | S9+

I had the same problem, but remembered that I had changed the settings in Private DNS. Set it back to automatic, and wifi works fine.

New Member
Options
Galaxy S9 | S9+
It is perfect, it fixed my problem instantly :face-with-tears-of-joy: