s9+ software

[Stevew79]

Been tryin gvto do an update since oct2019 just keeps saying that its paused ??? Anyone help me to unpause so i can download n install

[AndrewL]

@Stevew79: First of all, make sure that your S9+ is connected to a stable Wi-Fi network, then go to Settings > Software Update, where you should see a prompt to unpause or resume any active downloads.

[Stevew79]

tried that and nothing thanks anyway

[Je655]

Go to setting, in the top press the search icon and search for software update. Go into both software update apps and clear the cache and restart your device. Unfortunately you cannot clear the data from these system apps, but hopefully clearing the cache might help.

[Stevew79]

thanks but thats done nothing either😣

[Je655]

You could try to clear the system cache 

1. Start by turning the S9 off.
2. Then hold the Volume Up, Power and Bixby buttons all at the same time.
3. You can release the buttons when Recovery Mode starts to boot.
4. Next, use the Volume buttons to scroll down and highlight the Wipe Cache Partition option.
5.  press the Power button to select it.
6. Scroll down to Yes with the Volume button, and press the Power button to select it.
7. Navigate to the Reboot System Now option and press the Power button to select it.
8. Your S9 should now reboot with a cleared system cache.

[Je655]

If that doesn't work, back up your device and do a factory reset so your able to restart the download.

[BandOfBrothers]

@Stevew79 

If the excellent advice already provided by members does not help then a Samsung Experience Store or Samsung Service Centre will be able to help you.

🌈 Stay Safe & Stay Alert.  🌈