Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

S9 - issues w responsivity, pics, video, sending via Message+

(Topic created on: 15-04-2020 12:22 AM)
491 Views
Segwia
First Poster
Options

Ever since I did an update in March I'm having issues with my S9. Specifically if I take pictures or video & go to share or send them, they show up as blank thumbnails in the gallery. They take for.ev.er. to load or be able to be attached to messages. Ive cleared the app cache & data already. At other times, it becomes unresponsive, like it gets stuck, black screen, eventually closes out. I've shut the phone down, rebooted it, nothing changes. It's like theres a software issue or memory issue but I have plenty of memory. Trying not to have to visit cell phone store rn.  Suggestions appreciated.

0 Likes
2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
Options

Hi @Segwia 

 

The two things I'd try are....

 

  1. Turn the phone Off and then from a set series of button presses go into the phones system files and clear the cache.
  2. Back up and remove any relevant Sd card and factory reset if the above didn't help.

 

🏳️‍🌈Stay Safe 🏳️‍🌈

 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
Segwia
First Poster
Options

Will do, thank u!

0 Likes