I have received the following message when trying to access two locked notes and I'm lost as to how to fix this. I've not attempted to unlock anything, it's sent for face recognition. Can anyone advise?
Couldn't verify your identity
You entered an incorrect password 0 times. Try again in 2668649 seconds.
I have exactly the same problem. Spent an hour on chat to customer service this morning and they couldn't help. Told me I need to take my phone to a service centre which is nearly an hour away. This is not acceptable for a phone only 6 months old.
Hopefully someone will have a solution!
They must have pushed out an update as the error has gone and I can access my password protected notes again. Glad I didn't waste my time driving to the nearest service centre!!
I made an update overnight,now I cant enter my password.
When I enter the correct passwrd the phone does not reconize the "Done button"
When I enter an incorrect password the phone says "wrong password"
Im not register "on find my device"
I have a lot of work to do with my phone.
This need to be fixed.
Can someone help please.
I encountered the same problem today. On a note which was unpritected, i selected the note,didnot open and using top right radio button menu, selected Lock....now it doesnot open and asks for the password...it didnot ask me to input password and even not opening screen to input the password which i use for other locked notes...did any one found the solution to problem