Support

Open search

Not getting android pie

Highlighted
New Member

So my problem is I know android pie been around for a few months, my phone was imported to my country from the u.s with the carrier at&t and well now i have my own carrier from my country and i know pie is out here because in my country i see it and well samsung tweeted out that it came a few months ago. 

 

My question is it possible to manually install the update? Like download the firmware and install it myself instead of checking the software update since its a no go. 

7 REPLIES 7
Highlighted
Moderator
Moderator
@MigGon1994: As your device was intended for use outside your current region you won't be able to update it due to software variances that exist from region to region. You may wish to try Smart Switch on your home computer, available for PC or MAc via the link below, however I can't guarantee that this will work.

https://www.samsung.com/us/support/owners/app/smart-switch

Once installed, connect your phone via USB cable to your computer and look for an update prompt on the home screen next to your device details. If you don't see a prompt then the update is sadly not available in your region.
Highlighted

What if im able to go to that country, will i be able to download it there? But ill be using my own sim from my country

Highlighted
The Smart Switch approach would work in the US, however you would need a local US network SIM to complete an update over the air via WiFi.
Highlighted
What if im able to go to that country with my own sim card will i be able to download it there if i connect to wifi?
Highlighted
No, you would need a US network SIM if the device was originally from the US.
Highlighted

How about unlocked phones? Can I update my brazil region phone in usa?

Highlighted

If the phone was manufactured in USA and you are currently living in Brasil, then going back to the country of the manufacturer and updating it, should push through the latest update.

 

In the same way as with USA, an unlocked phone manufactured in Brasil may not receive further updates in the USA, due to the different manufacturer pieces the phone is made of and different software versions released.

Top Liked Authors