Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Galaxy s9 plus SM-G965U

(Topic created on: 06-07-2019 10:25 AM)
3074 Views
Adam_Hantal
Apprentice
Options

Hi guys

I didnt receive the last update android pie in my galaxy s9 plus , whenever i do the manually check, it says that the latest update is already installed 

I have the galaxy s9 plus  SM-G965U

😭😭 5 july 2019 

 

 

 

13 REPLIES 13
BandOfBrothers
Samsung Members Star ★★
Options

@Adam_Hantal 

 

Was the phone supplied directly by Samsung or was the phone supplied as part of a mobile phone contract.

 

Ir was the phone imported ?

 

What update version are you on ?

 

For example I'm in the UK using a phone bought directly from Samsung.

 

I'm on 1st June 2019 Security Update.

 

One Ui version 1.0

 

Android 9.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
Adam_Hantal
Apprentice
Options

@BandPfBrothers 

Am on android 8 

Android security patch 1 December 2018

And i got the phone as a gift so am not sure if they braught it from samung directly or by a mobile phone contract ( i think its its  samsung directly cuz the phone does not have any mobile phone logo when i ture it on ) 

0 Likes
BandOfBrothers
Samsung Members Star ★★
Options

To be sure please download the phoneinfo app from Playstore and then look at the active csc code.

 

What does it say ?

 

i.e. 

 

Mine is BTU which means its direct from Samsung.

Screenshot_20190706-103811.jpg

 

 

 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
Adam_Hantal
Apprentice
Options

Look what i found Screenshot_20190706-104347.jpg

 

0 Likes
BandOfBrothers
Samsung Members Star ★★
Options

So the phone isn't directly from Samsung as it would be a BTU Csc code.

 

XAA appears to be a phone from America going from https://www.androidsage.com/2017/07/12/list-of-samsung-galaxy-country-specific-product-code-csc-and-...

 

So your dependsnt on that countries Samsung Support sending out the update.

 

Are you in the States or not @Adam_Hantal 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
Adam_Hantal
Apprentice
Options

No am from algeria 

So what shoud i do now  😭

0 Likes
BandOfBrothers
Samsung Members Star ★★
Options

Ok so it appears to be an imported phone. 

 

Updates can be much slower as your dependant on the country of origin releasing the update.

 

You could try Samsung Smartswitch 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
Adam_Hantal
Apprentice
Options

I tried with samsung smart switch and it says the same thing, that my phone in the lates update.

I think am stuck with android 8 😢😢

 

0 Likes
Adam_Hantal
Apprentice
Options

@BandOfBrothers

Is it okay if i try update it with odine ??????

0 Likes